Non-Voice Account| Chat Support Agent(a)

Non-Voice Agent (Chat Support Representative)

Cebu City | Onsite | Full-time | Up to ₱26,000/month

Job Summary

We are looking for a customer-focused Non-Voice Agent to join our growing team. In this role, you will assist customers through chat, email, and other non-voice communication channels.

You will provide accurate information, resolve customer concerns, and ensure a positive customer experience while working in a fast-paced environment.

This is a great opportunity for fresh graduates, career shifters, and applicants looking to start a career in the BPO industry.

Compensation & Benefits

• Up to ₱26,000 monthly basic salary
• Performance-based incentives and bonuses
• Paid training and upskilling programs
• HMO coverage
• Night differential pay
• Government-mandated benefits
• 13th Month Pay
• Career growth and development opportunities

Job Responsibilities

• Handle customer inquiries through chat, email, and other non-voice channels
• Provide accurate information and appropriate solutions to customer concerns
• Resolve customer issues professionally and efficiently
• Maintain a high level of customer service in every interaction
• Document customer concerns and interactions accurately in the system
• Navigate multiple systems and tools while assisting customers
• Escalate complex concerns to the appropriate team when necessary
• Follow company policies and procedures
• Meet quality, productivity, and customer satisfaction targets

Qualifications

• High School or Senior High School graduate
• College graduates and undergraduates are welcome to apply
• No BPO experience required
• Fresh graduates and career shifters are welcome
• Good English written communication skills
• Basic computer and typing skills
• Ability to multitask and navigate multiple systems
• Strong attention to detail
• Willing to work onsite in Cebu City
• Willing to work on shifting schedules, including weekends and holidays

Work Setup & Training

• Onsite work setup in Cebu City
• Full-time position
• Shifting schedule
• Paid training provided from Day 1

Start your BPO career today! Apply now and join our team as a Non-Voice Agent.

Pay: Php14,522.40 - Php26,196.81 per month

Benefits:

• Additional leave
• Company car
• Company Christmas gift
• Company events
• Free parking
• Gym membership
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person