Non voice chat

Role & responsibilities

We are looking for a customer-focused and detail-oriented Chat Support Executive to handle customer queries through live chat and email support. The candidate should possess excellent written communication skills, basic computer knowledge, and the ability to resolve customer issues efficiently while maintaining a high level of customer satisfaction.

Preferred candidate profile

• Handle customer queries through live chat and email support.
• Provide accurate information regarding products, services, orders, and account-related concerns.
• Resolve customer complaints and escalate complex issues to the appropriate department when necessary.
• Maintain a professional and empathetic tone while interacting with customers.
• Ensure timely response and resolution as per company service-level agreements (SLAs).
• Update customer records and maintain proper documentation of interactions.
• Follow company policies, quality standards, and process guidelines.
• Achieve individual and team performance targets.