Non Voice Executive

Vidal is hiring for Executive role in Non Voice Process.

• AHT & Productivity

• Achieve defined Average Handling Time (AHT) targets.

• Maintain consistent productivity levels while ensuring accuracy in processing.

• Quality & Client Escalation

• Ensure compliance with quality standards in all transactions.

• Handle client queries/escalations promptly and effectively to maintain trust.

• Customer Satisfaction (CSat)

• Deliver service excellence to enhance customer satisfaction scores.

• Identify areas of improvement in processes to positively impact client experience.

• Tagging & Documentation

• Accurately tag and categorize cases in the system.

• Maintain proper documentation for audit and compliance purposes.

• Good written & verbal communication and attention to detail.

• Familiarity with healthcare/insurance processes (preferred).

• Proficiency in MS Office and data management tools.

Qualifications

• Graduate in any discipline (preferably commerce, healthcare, or related fields).
• Prior experience in nonvoice processes within the TPA/insurance industry is an advantage.

Exp- Fresher can also apply with good com skills and good in mail writing
Please connect on 9971006988

Salary range-3LPA -3.5LPA

Take home-Rs. 18-23k take home/Month