Non Voice Process Associate

Roles and Responsibilities :

• Handle international voice calls from clients across various geographies, providing exceptional customer service and resolving their queries efficiently.
• Process transactions related to core banking systems, ensuring accuracy and timeliness in handling client requests.
• Develop strong relationships with clients through effective communication, identifying opportunities for upselling and cross-selling products or services.
• Collaborate with internal teams to resolve complex issues and improve overall process efficiency.

Job Requirements :

• 2-3 years of experience in an International BPO environment, preferably in a non-voice process role (US Voice/US Sales).
• Strong understanding of business development principles and ability to apply them effectively in a fast-paced environment.
• Excellent communication skills with the ability to handle multiple conversations simultaneously while maintaining attention to detail.
• Proficiency in processing transactions using core banking systems.