non voice process

Non-Voice Process role involves resolving customer inquiries, managing data, and providing technical support entirely through text-based platforms (emails, live chat, or ticketing systems) rather than over the phone.

Core Responsibilities

• Email & Chat Support: Respond to customer queries, resolve complaints, and troubleshoot issues in a timely and professional manner.
• Data Processing & Administration: Perform back-office operations, data entry, and documentation with high accuracy.
• Ticket Management: Update, track, and close customer service tickets within CRM software.
• Process Adherence: Meet specific quality, response time (SLA), and resolution targets set by the company.

Key Skills Required

• Written Communication: Exceptional grammar, spelling, and typing proficiency, along with the ability to convey empathy clearly in text.
• Computer Proficiency: Familiarity with CRM systems, ticketing tools, and basic spreadsheet/database software.
• Attention to Detail: High accuracy in processing information and entering data.
• Multitasking: Ability to handle multiple chat windows or support emails simultaneously without compromising quality
• Age criteria 18 to 29 years

Pay: ₹13,450.94 - ₹34,988.63 per month

Work Location: In person