Non-Voice Process Executive

Job Summary

We are looking for a detail-oriented and responsible Non-Voice Process Executive to handle email communication, customer queries, data processing, documentation, and day-to-day operational activities. The candidate should have strong written communication skills, basic computer skills, and the ability to manage multiple tasks accurately and meet deadlines.

Key Responsibilities

• Handle incoming and outgoing emails and respond professionally within the required turnaround time.
• Read, understand, categorise, and process customer/client queries received through email.
• Draft clear, professional, and grammatically correct email responses.
• Follow up on pending queries and ensure timely resolution.
• Maintain and update Excel sheets, records, databases, and trackers.
• Perform data entry and verify information for accuracy.
• Prepare and maintain daily/weekly/monthly reports as required.
• Coordinate with internal departments for resolving queries and completing tasks.
• Handle documentation, filing, and record maintenance.
• Monitor assigned tasks and ensure timely completion.
• Escalate complex or unresolved issues to the concerned team or supervisor.
• Maintain confidentiality of company and customer information.
• Follow company processes, SOPs, quality standards, and communication guidelines.
• Perform other administrative and operational tasks assigned by the reporting manager.

Required Skills

• Good written English communication skills.
• Good email drafting and professional communication skills.
• Basic to good knowledge of MS Excel, MS Word, and Outlook/Gmail.
• Good typing speed and accuracy.
• Strong attention to detail.
• Ability to handle multiple emails and tasks simultaneously.
• Good time-management and organisational skills.
• Ability to work independently as well as in a team.
• Problem-solving and follow-up skills.
• Willingness to learn company processes and software.

Qualification

Any Graduate – B.Com, BBA, BA, B.Sc., BCA, or equivalent qualification.

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person