Non Voice Process Executive

Job Description: Non-Voice Process Executive

Job Title: Non-Voice Process Executive
Experience: 03 Years
Employment Type: Full-Time, Permanent
Location: Chennai, Tamil Nadu, India
Work Mode: Work from Office
Shift: Rotational Shifts / Night Shifts (as applicable)
Industry: BPO / ITES / Customer Support

Job Summary

We are looking for detail-oriented and motivated candidates to join our Non-Voice Process team. The role involves handling customer requests through email, chat, data entry, and other written communication channels without making or receiving voice calls as the primary responsibility.

Key Responsibilities

• Handle customer queries through email and live chat.
• Respond to customer requests accurately and professionally.
• Perform data entry, data validation, and record maintenance.
• Process customer information and update internal systems.
• Review documents and verify information according to company guidelines.
• Maintain accuracy, productivity, and quality standards.
• Follow standard operating procedures and process guidelines.
• Escalate complex issues to the appropriate department.
• Maintain confidentiality of customer and business information.
• Complete assigned tasks within specified turnaround times.

Required Skills

• Good written English communication skills.
• Basic computer knowledge and typing proficiency.
• Strong attention to detail and accuracy.
• Basic knowledge of MS Office and email applications.
• Good analytical and problem-solving skills.
• Ability to work independently and meet deadlines.
• Willingness to work in rotational shifts, if required.

Eligibility Criteria

• Qualification: 12th pass / Any graduate, depending on the client requirement.
• Experience: Freshers and experienced candidates can apply.
• Comfortable working from the office.
• Good written communication and computer skills are essential.

Preferred Skills

• Experience in email support, chat support, or back-office operations.
• Knowledge of CRM tools and ticketing systems.
• Experience with data processing, documentation, or customer service.
• Familiarity with Excel and Google Sheets.

Salary and Benefits

• Salary: As per company standards and candidate experience.
• Performance-based incentives, where applicable.
• Training and career growth opportunities.
• Other benefits as per company policy.

How to Apply

Interested candidates can submit their updated resumes with details of their educational qualifications, relevant experience, typing skills, current location, and notice period.

Send your resume at [email protected]