Non-Voice Process Executive

WritingJob Description: Non-Voice Process Executive – Tech Mahindra

Company: Tech Mahindra
Job Title: Non-Voice Process Executive
Department: Customer Support / Back Office Operations
Industry: IT Services and Business Process Services (BPS)
Experience: 0–2 Years (Freshers Can Apply)
Qualification: Graduate in any discipline preferred
Job Location: Noida, Uttar Pradesh
Job Type: Full-Time

About Tech Mahindra

Tech Mahindra is a leading Indian technology services company providing IT, business process, and digital transformation services to clients across various industries. The company offers customer support and back-office solutions to help businesses improve operational efficiency and customer experience.

Job Summary

Tech Mahindra is looking for a detail-oriented and efficient Non-Voice Process Executive to handle customer queries through email and chat, perform data entry, verify documents, and maintain accurate records. The candidate will be responsible for completing assigned back-office tasks within defined timelines while maintaining quality and accuracy standards.

The ideal candidate should have good written English communication skills, basic computer knowledge, accurate typing abilities, and a strong focus on customer satisfaction and process compliance.

Key Responsibilities

• Email Support: Respond to customer queries through email using clear, professional, and grammatically correct written communication.
• Chat Support: Handle customer interactions through chat platforms and provide accurate information according to process guidelines.
• Data Entry: Enter, update, and maintain customer information in internal systems with a high level of accuracy.
• Document Verification: Review documents and customer information to identify missing details, errors, or inconsistencies.
• Record Management: Maintain accurate customer records, transaction details, and process documentation.
• Query Resolution: Understand customer concerns, provide appropriate responses, and escalate unresolved issues to the relevant team.
• Process Compliance: Follow standard operating procedures (SOPs), company policies, and quality guidelines.
• Quality Assurance: Review completed tasks to identify errors and ensure compliance with process requirements.
• Productivity Management: Meet daily productivity targets, accuracy standards, and turnaround-time (TAT) requirements.
• MS Office Operations: Use Microsoft Excel, Word, email applications, and other internal tools to complete assigned tasks.
• Issue Escalation: Identify complex cases and forward them to the appropriate department for resolution.
• Time Management: Prioritize assigned tasks and complete work within defined deadlines.
• Confidentiality: Handle customer information responsibly and follow applicable data privacy policies.
• Team Coordination: Coordinate with team members and supervisors to ensure smooth workflow and timely task completion.

Candidate Requirements

• Freshers and candidates with 0–2 years of experience may apply.
• Graduate in any discipline preferred, subject to the employer's eligibility criteria.
• Good written English communication and basic comprehension skills.
• Accurate typing and data-entry abilities.
• Basic knowledge of Microsoft Office, especially Excel and Word.
• Strong attention to detail and ability to identify errors.
• Good organizational skills and time management.
• Ability to follow instructions and standard operating procedures.
• Basic computer knowledge and willingness to learn new software applications.
• Ability to work in a target-driven environment.
• Willingness to work rotational shifts, if required.
• Willingness to work onsite at the Noida location.

Required Skills

• Non-Voice Process Operations
• Email and Chat Support
• Data Entry and Data Processing
• Customer Query Handling
• Written English Communication
• Typing and Documentation
• Microsoft Excel and MS Office
• Document Verification
• Data Validation and Record Maintenance
• Quality Checking and Error Identification
• Time Management and Attention to Detail
• Process Compliance and Issue Escalation

Key Performance Indicators (KPIs)

• Data-entry accuracy and error rate.
• Email and chat response quality.
• Number of tasks completed per day.
• Adherence to turnaround-time requirements.
• Compliance with process and quality standards.
• Customer query resolution and escalation accuracy.
• Attendance and schedule adherence.
• Compliance with data confidentiality requirements.

Work Environment

The Non-Voice Process Executive will work in an office-based environment at Noida, handling written customer interactions and back-office activities. The role primarily involves computer-based work, data processing, documentation, and communication through email or chat, with rotational shifts depending on business requirements.

Ideal Candidate Profile

The ideal candidate is a disciplined, detail-oriented, and computer-proficient individual with good written communication skills. They should be comfortable handling repetitive data-related tasks, responding to written customer queries, maintaining accurate records, and meeting productivity and quality targets in a process-driven environment.

Pay: ₹200,000.00 - ₹300,000.00 per year

Work Location: In person