Non Voice Process Executive - Email Process

POSITION

CS Non Voice Officer

WORK LOCATION

Goregaon (East), Mumbai

OBJECTIVE OF THE ROLE

To effectively & accurately respond to customer queries within the specified TAT and ensuring excellent service to the customer

KEY RESPONSIBILITIES

Weightage

• Respond to customer queries in a timely and accurate way, via email, Webchat, letters, phone etc
• Identify customer needs and service accordingly
• Update our internal database with information about technical issues and useful discussions with customers
• Co-ordination with other internal teams/departments to provide customer resolution to their query or request
• Inform customers about new features and functionalities and Promote digital channels of service
• Timely Follow up with customers to ensure their queries and technical issues are resolved
• Maintain customer centricity at the core of all transactions
• Support a positive work place environment adhering to organizational policies

**Qualification:**Graduate

Certifications (If any):

Well versed with MS Office

**Work experience in years:**1-3 years

Interested candidates kindly share me with your updated resume at

[email protected]

whats app - 9653208202

Note- we are hiring only in western lines candidates.

Byander till churchgate.