Non Voice Support - Urgent Hiring Virtual Process

About us

VVS. International Medical Center is a leading healthcare provider dedicated to delivering exceptional medical services and patient care. We are committed to excellence in healthcare delivery and creating a supportive environment for our team members. Our organisation values innovation, compassion, and professionalism in everything we do, and we strive to make a positive impact on the lives of our patients and staff.

About the role

We are seeking a Non Voice Support professional to join our customer service team at VVS. International Medical Center. This is a full-time position based in Quezon City, Metro Manila, and forms a crucial part of our customer service operations. In this role, you will provide essential support to our patients, healthcare partners, and internal teams through non-voice channels, ensuring they receive timely, accurate, and professional assistance. This position is vital to maintaining our reputation for exceptional service and supporting the smooth operation of our medical centre.

Key responsibilities

• Respond promptly to customer enquiries via email, live chat, and other non-voice communication channels
• Provide accurate information about medical services, appointments, and centre policies
• Process and resolve customer requests and complaints in a professional and courteous manner
• Document all interactions and maintain detailed records in our customer management system
• Escalate complex issues to appropriate departments or senior staff members when necessary
• Assist with administrative tasks including appointment scheduling and patient information management
• Collaborate with other team members to ensure consistent service delivery and quality standards
• Follow company protocols and procedures to ensure compliance with healthcare regulations
• Contribute to the continuous improvement of our customer service processes and systems

What we're looking for

• Strong written communication skills with the ability to compose clear, professional, and empathetic responses
• Excellent customer service orientation and commitment to resolving customer issues effectively
• Proficiency in using email, live chat platforms, and customer management systems
• Ability to multitask and manage multiple customer enquiries simultaneously
• Strong attention to detail and accuracy in documentation and record-keeping
• Basic knowledge of healthcare terminology and patient care concepts (preferred)
• Typing speed of at least 40 words per minute
• Patient and professional demeanour when dealing with demanding situations
• Problem-solving skills and the ability to think critically about customer needs
• High school diploma or equivalent; customer service experience is preferred but not essential
• Reliable internet connection and a quiet, professional working environment for remote operations

What we offer

• Competitive salary package commensurate with experience and qualifications
• Flexible working arrangements with a supportive remote work environment
• Comprehensive training and onboarding programme to ensure your success in the role
• Opportunities for professional development and career progression within the organisation
• Access to employee wellness programmes and health benefits
• Supportive team culture that values collaboration and mutual respect
• Clear performance metrics and regular feedback to support your growth

How to apply

If you are interested in joining VVS. International Medical Center as a Non Voice Support professional, please submit your application with your CV and a brief cover letter. We are undertaking an urgent hiring process, so successful candidates will be contacted promptly for interviews. Apply now to be considered for this exciting opportunity to make a difference in patient care and support.