Noon shift Back Office Specialist

The Back Office Specialist must ensure our customers get exceptional customer service and an amazing customer experience.

Our Ideal Candidate

Helps customers with a successful account creation and ensuring our retailers have all the technical elements to start doing business with us, such as performing quality checks to their contracts and legal documentation, products enabled, equipment delivered and following up on outstanding documentation and/or configurations to have them fully onboarded, meeting our deadlines.

Desired characteristics of the applicant:

§ Collaborates with their Supervisor on re-engineering processes that will improve the efficiency of workflows and enhance the client experience with account transitions.

§ Handles escalated issues and follow up on outstanding issues promptly.

§ Problem-solving skills.

§ Ability to manage multiple priorities simultaneously.

§ Must be process-oriented with attention to detail.

§ Self-directed and independent with assignments but works as a team player.

§ Being able to speak clearly, write and communicate effectively with our company’s Operation management and retailers directly.

§ Excellent customer service skills.

§ Strong work ethic and a high energy level

§ Intermediate Outlook, Excel, and Microsoft Office knowledge.

§ Proficient in English.

We Offer

· Base salary + a fixed night shift bonus equivalent to 25% of the base salary without unexcused absences.

· Benefits include paid life and a paid private medical (optional) insurance.

· Paid time off (Compensatory days)

· Vacation time

· Paid holidays.

· Night Shift Free Residential transportation (Check availability)

· Tuition Reimbursement (optional)

· Salary increase based on Yearly Performance Review

Job Dynamics

§ On-Site Only

§ Night shift schedule required from 4:00 pm to 1:00 am (1 hr. earlier during daylight saving Australia) - 39 hours a week)

§ Back-office admin work

§ Days off: Friday & Saturday

§ 1 Short Day – Early leave

Industry

Service provider of prepaid solutions and alternative payment processing.

Employment Type

Full-time