North Peak Cashier

Overview:

The Highlands at Harbor Springs is seeking dependable and customer-focused Cashiers to join our Food & Beverage team at North Peak. Located at the top of the Interconnect lift, North Peak requires employees to travel to and from the worksite by snowmobile.

This is a seasonal position with full-time and part-time opportunities. The North Peak Cashier is responsible for providing excellent guest service, processing food and beverage transactions accurately, answering guest questions, and maintaining a clean and organized work environment. The ideal candidate is self-motivated, detail-oriented, and willing to take initiative to ensure all tasks are completed accurately and efficiently.

Team Member Perks:

• Free Golf and Ski Passes – Enjoy outdoor activities with free access for you and your family.
• Downhill Mountain Bike Park Pass – Complimentary access for biking enthusiasts.
• Dining Discounts – Receive 25% off at Boyne restaurants.
• Resort Discounts – Save 30% on spa treatments and other services at Boyne Resorts.
• Free Water Park Passes – Access to Avalanche Bay Water Park.
• Lodging Discounts – Special rates for friends and family.
• Tuition Reimbursement – Support for continuing education.
• Housing Availability – First-come, first-served team member housing.
• Health Insurance – Available for Full-Time Year-Round Team Members.
• AllyHealth – Access to health services for all employees.

Visit our website for all of our amazing perks, view testimonials, and more! Employment at The Highlands | The Highlands

Our Core Values: LEADS by Serving

At Boyne Resorts, we believe that great leadership is the key to transforming a good work experience into a great one. Our core values guide us every day as we work to create lasting memories for every guest.

• Long-Term Thinking
• Excellence in Execution
• Attitude is Everything
• Develop Create People
• Serve our team members first so they can, in turn, serve our guests and community

Responsibilities:

Primary Responsibilities (60–80% of time)

• Welcome and greet guests in a friendly and professional manner, ensuring they feel comfortable and well cared for.
• Inform guests of daily specials, menu changes, and available food and beverage options.
• Answer questions regarding menu items, beverages, and restaurant services.
• Process guest transactions accurately using the point-of-sale (POS) system.
• Handle credit card payments and room charges in accordance with established procedures.
• Verify guest identification when required for alcohol sales.
• Respond promptly and courteously to guest requests.
• Address guest complaints and concerns professionally and refer them to the appropriate personnel when necessary.
• Complete opening, closing, and side work duties as assigned.
• Ensure all equipment is cleaned, properly stored, and secured at the end of each shift.

Secondary Responsibilities (20–40% of time)

• Maintain clean, organized, and sanitary service areas throughout the shift.
• Assist with general food and beverage operations as needed.
• Record and account for items sold, discarded, or remaining in accordance with established procedures.
• Support team members and assist with additional tasks to ensure smooth daily operations.

Additional Duties

• Perform other duties as assigned to support departmental and resort operations.

Qualifications:

• Must be at least 18 years old.
• Must have ServSafe certification or be able to obtain it after hire.
• Strong customer service and communication skills.
• Ability to multitask and accurately process transactions.
• Dependable, self-motivated, and detail-oriented.
• Must be available to work weekends and holidays.
• Must be comfortable riding a snowmobile to access the worksite.
• Previous cashier or food and beverage experience preferred but not required.