Northeastern Field Service Manager

Job Title: Field Service Manager – NE Territory

Department: After Sales Support – Field Service

Location: NE Regional Territory – CT, DE, ME, MD, MA, NH, NJ, NY, PA, RI, VT – MUST RESIDE IN ONE OF THESE STATES

Pay Type: Salaried Position

Hiring Range: DOQ

8- Hour Shift, Monday – Friday

Position Summary

NE Regional Territory – CT, DE, ME, MD, MA, NH, NJ, NY, PA, RI, – MUST RESIDE IN ONE OF THESE STATES

The Northeastern Service Manager provides assistance to our Dealers and their Service Departments to resolve service and quality problems with LS Tractor USA products across the states of:Connecticut, Delaware, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, and Vermont. This position provides technical information and training to Dealer Service Department employees on new and existing products. The Service Manager will participate in delivering Service School presentations either in person or via recorded presentations. Service Managers are assigned a geographic territory and provide quality service to our customers in their territory, creating positive business relationships and building on the LS Tractor reputation.

Position Duties and Responsibilities

• Regularly visits Dealer locations to provide help in resolving service and quality problems.
• Provides product information and training to Dealer Service Department personnel.
• Represents LS Tractor USA during regular visits to Dealers in their assigned Service area.
• Participates in Service School presentations either in person or via video recording.
• Plans and executes weekly Dealer visit schedule.
• Receives Dealer calls about service problems, diagnoses possible problems and recommends diagnostic processes or repair procedure to resolve the problem.
• Communicates weekly through written reports, email, text and telephone.

Minimum Requirements:

• High School Diploma or equivalent. Additional experience will be accepted in lieu of education.
• 5 years of experience as a diesel heavy equipment, or tractor mechanic, previous experience as a tractor service technician or service manager is preferred, but not required.
• Strong mechanical aptitude.
• Previous experience as a tractor service technician or service manager is preferred, but not required.
• Requires strong verbal and written communication skills.
• The ability to read, comprehend and apply technical service material.
• Strong presentation skills.
• The ability to travel 3 to 4 days each week.
• The ability to understand and operate electronic diagnostic equipment.
• Basic computer skills and the ability to use Microsoft Office software