Norwegian Customer Support Specialist

About Us

We are an international company headquartered in Germany, specializing in industrial commercial kitchen technologies. To strengthen our operations in Türkiye and maintain our high customer service standards, we are looking for a motivated and customer-oriented Norwegian Market Customer Support Specialist with at least C1 level of English to join our Istanbul office.

Responsibilities

• Handle customer inquiries via email and phone in a professional and timely manner
• Provide support for after-sales services and complaint management
• Ensure high customer satisfaction through polite and solution-oriented communication
• Collaborate closely with internal departments to resolve customer cases efficiently
• Maintain accurate and up-to-date records in company systems
• Comply with internal processes and quality standards

Requirements

• Native level Norwegian and at least C1 Level of English
• Bachelor Degree required
• Experience with CRM tools such as SAP or Salesforce
• Experience in customer service or office roles is an advantage but not required
• Proficiency in MS Office applications
• Strong communication skills and ability to work well in a team
• Well-organized, reliable, and able to work independently
• Patient, service-oriented, and customer-focused mindset

What We Offer

• A position in an internationally successful company
• Flat hierarchies and a supportive, friendly team
• Modern office located in Istanbul (Çağlayan)
• Free daily bakery breakfast, coffee, tea, and water
• Transportation allowance and monthly meal card
• Additional private health insurance (fully covered by the employer)
• Internal development and career growth opportunities
• Social events and company activities

If you're passionate about customer service and ready to grow your career in an international company, we'd love to hear from you. We look forward to receiving your application!

• Work Location: On-site / Remote