Notification Service Representative (Fresh Graduates Welcome)

Key Accountabilities:  
Provide services including troubleshoot resolving to customers via incoming/outgoing calls, emails, and social media.

Job Description:

• Handle incoming and outgoing claim notification calls in Thai and English via phone, LINE, and other touchpoints
• Coordinate and monitor assigned surveyors at accident sites
• Provide preliminary assistance and advice to customers by phone in accident situations
• Work effectively under pressure and solve problems with quick and practical solutions
• Monitor customer satisfaction survey results to improve claim service quality and operations
• Contact customers to collect feedback on service satisfaction
• Perform other duties as assigned

Job Qualification:

• 0-3 years of experiences in a Customer Service or Call Center environment will be advantage
• Fresh graduates or non-related experience are welcome if you have learning agility
• Superior listening, verbal, and written English communication skills is an advantage
• Able to work on shift rotation (24/7 shift rotation)
• Able to handle stressful situation appropriately
• Well-organized and service-minded with a professional attitude

Key highlight benefits that you will get when you become our AXA’s happy family:

• International work environment within Diversity & Inclusion
• Enjoy flexible working lifestyle (Flexi time & Hybrid Work)
• Long-term saving & Flexi investment
• Medical & Well-being programs
• Digital learning platform to grow your potential
• Good location: Siam Patumwan House (Near BTS National Stadium)

We offer excellent career prospects and attractive remuneration package to the right candidates. All application will be treated in the strictest confidential.

AXA is an equal opportunity employer and encourages individuals with disabilities to apply.

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