NOVOS Support Engineer

As a NOVOS Support Engineer, you will be a key contributor to our Digital Product and Automation initiatives. Your primary responsibility will be to provide technical support and expertise for our NOVOS platform, ensuring its long-term performance and customer satisfaction. You will work closely with internal teams and customers to identify and implement improvements, driving product reliability and operational efficiency.

• Provide second-level support for software products and automation systems, resolving issues efficiently.

• Utilize Jira Service Management for issue tracking and prioritization.

• Conduct root cause analysis on software and system issues, proposing effective solutions.

• Develop and maintain customized software configurations for customers.

• Drive continuous improvements to deployment processes and support tools.

• Engage in software development, creating advanced diagnostic utilities for field support.

• Maintain virtualized test environments for accurate testing.

• Collaborate with stakeholders to identify product enhancements, ensuring reliability.

• Update firewall configurations and security policies using approved tools.

• Administer web applications, manage user access, and release configuration files.

• Bachelor's degree in Computer Science, Software Engineering, or related field, or equivalent experience.

• Essential experience in supporting industrial automation, control systems, or complex software applications.

• Strong troubleshooting skills and expertise in root cause analysis for integrated systems.

• Knowledge of networking architecture and firewall administration is a must.

• Preferred experience with Linux-based systems and AWS cloud services.

• Experience in web application administration, user access management, and configuration management.

• Proficiency in SQL, Linux, Python, and virtualization technologies.

• Field experience supporting industrial automation systems is an advantage.

• Excellent communication skills for effective cross-team collaboration.

• Willingness to travel domestically and internationally for customer support and field deployments.