D
Daraz
NP-Hub Associate-Kathmandu
1 month ago
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Important information
Contract type:
Permanent
Work mode:
Onsite
Published on:
24 September 2026
What they need
- Manage the daily operations of the hubs.
- Conduct regular standup meeting & training session with the DEX heroes regarding delivery SOP, Failed delivery reason tagging and ground issue faced by DEX heroes.
- Inter functional coordination with other team member for customer issues resolution and grievance handling
- Closely monitoring the performance of DEX heroes via dash board.
- Financial Reconciliation & package reconciliation
- Maintain daily Inhouse record of pending shipment held at hubs.
- Communicates daily with feeding facilities to ensure a proper plan is set
- Routine monitoring of the performance, SLAs, and KPIs related to the Last mile operations
- Overseeing 5s and 6s implementation of the facility and ensure SOPs are implemented without fail.
- Providing routine training to the teams regarding the SLAs operational procedures
- Serve as a leader of Daraz culture and values at the Hub.
Job Requirements
- Bachelor's degree in the relevant field
- Minimum 2-3 years’ experience in managing a large team
- Proficiency in spoken and written English
- Essential to have intermediate-level Excel skills
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