NPI Instructor

Key Responsibilities

• Deliver specialized New Product Introduction (NPI) technical training both in-house and at customer locations, requiring domestic and international travel. Manage classroom and lab activities to ensure course objectives are met and adhere to safety procedures. Training may occur during off-shift hours and weekends as assigned.
• Learn and maintain comprehensive technical knowledge of new and improved products to prepare and present defined courses. Disseminate new information to staff, complete certifications on multiple platforms and processes, including safety modules, and actively certify others. Work closely with BU to establish new certification requirements.
• Follow and engage in Product Development Process (PDP) for all NPI products at Phase Gate 3 or earlier to ensure completion of NPI course to support the tool immediately prior to shipment of second tool to field.
• Utilize Technical Publications and System Product Business Groups to maximize documentation efficiencies. Create and augment documentation to address gaps in released materials, evaluate instructor performance, train others in standard course development processes (Instructional System Design), and oversee course design approval.
• Provide technical expertise and troubleshooting skills to assist with system repairs; ensure system functionality can support course objectives; ensure all safety retrofits are installed on the training systems.
• Demonstrate knowledge and understanding of the Global Technical Training organization and operations, as well as the Applied Global Services (AGS) organization. Inform customers of additional Global Technical Training (GTT) courses and products, assist marketing in building customer relationships and selling GTT products, analyze customer issues and needs to identify future training opportunities, and present comprehensive training solutions.
• Provide coaching and leadership to other instructors, serving as a mentor to less senior instructors for class delivery, technical development, and certification. Anticipate, prevent, and resolve customer satisfaction issues.
• Manage multiple projects of diverse scope and complexity, directing project team members.
• Support Early Learning System (ELS) / Alpha Site engineering in-house or on engineering tools, review ECOs, and communicate with the field.
• Assist Global Product Support (GPS) in the generation of documentation.
• Develop new procedures and Best Known Methods (BKMs).
• Collaborate with Engineering and Manufacturing on the first chamber build and participate in new product final testing.
• Develop technical materials working directly with Instructional Designers (ID).
• Observe technical activities to determine operating procedure and detail.
• Interview personnel to become familiar with products & methods
• Study technical documents to integrate technology, operating procedures, production sequences, and details.
• Review published materials and recommend revisions.
• Communicate with Business Units to obtain current product information for course updates and represent GTT at product NPI meetings.

Qualifications/Experience:

• Bachelor degree in engineering, education, or training, or equivalent military experience, PLUS 4 years of professional semiconductor equipment experience in installation, programming, safety, maintenance, operation, troubleshooting, and repair of semiconductor machinery equipment (such as robots, programmable controllers, power supplies, pneumatics, vacuum systems, power distributions, facilities, high voltage systems, high current systems, and robot controllers), following manuals, specifications, blueprints, and schematics, and using hand tools, measuring instruments, and testing equipment

• If you have no bachelor’s degree, 6 years of professional semiconductor equipment experience

• 2 years of formal or informal experience in education, performance-based training, or training/presentation delivery to external customers is desirable.

• Preferred - Nationally recognized certification in “Instructional Design” or 2 years of formal or informal experience in curriculum development and/or instructional design. Attaining Friesen, Kaye and Associates (FKA) instructional designing certification is a plus

• Preferred – Experience with AMAT Semiconductor Equipment Highly desired - experience with Bonding equipment a plus.

Skills Required:

• Excellent communication, presentation, problem solving, teamwork and interpersonal communication skills; Resourceful, able to work and learn independently where necessary; Highly self-motivated and dedicated professional
• Presentation skills, written communication, training delivery, project/information management, self-development, presenting technical information, self-confidence, dealing with complexity, Microsoft Office skills
• Equipment usage: office equipment, power supplies, oscilloscopes, logic analyzers, volt meters, soldering irons, hand tools, power tools, and personal computers
• Semiconductor equipment skills: operations, preventive maintenance, corrective maintenance, alignments, calibrations, and system-level troubleshooting skills on analog/digital electronics
• Knowledge of MS Windows applications and computer networking a plus
• Experience in e-Learning a plus
• Experience in videography and photography a plus
• Experience in application or usage of advanced technologies (AR, VR, CGI) highly desired

Travel:

• Position requires the ability to travel for up to 35% per year.