Nurse Admin

Job Title: Nurse Admin

Accountable to: Nurse Manager/Deputy Manager

Qualifications: A Level Qualifications/NVQ Qualifications

Hours : Full Time or Part-time

Essential Skills:

• Ability to build rapport with patients and colleagues, demonstrating an approachable, caring and compassionate manner.
• Ability to manage difficult or sensitive situations with professionalism, empathy and appropriate support.
• Strong analytical and judgement skills to assess situations, prioritise concerns and recognise when escalation is required.
• Excellent verbal and written communication skills, including active listening and clear, effective patient communication.
• Strong problem-solving skills, with excellent attention to detail and a commitment to accuracy in patient records, prescriptions and appointment coordination.
• Ability to organise and prioritise workload effectively while managing multiple tasks in a busy clinical environment.
• Ability to maintain confidentiality, demonstrate discretion and work collaboratively as part of a multidisciplinary team.

Job Purpose

To provide efficient, patient-centred administrative support to the fertility nursing team, assisting patients throughout their fertility treatment journey. The role involves coordinating treatment appointments, managing prescriptions and patient records, responding to enquiries, and supporting the safe and timely progression of treatment under the supervision and guidance of registered nurses.

Key Responsibilities

• Respond to patient enquiries via telephone, email and patient portals in a timely, professional and empathetic manner, providing administrative guidance and escalating clinical queries or concerns to the nursing or medical team.
• Interpret individual treatment plans to arrange appointments, scans, blood tests and procedures in accordance with treatment protocols and cycle timelines. Support treatment preparation by monitoring checklists, outstanding investigations, screening requirements and consent forms.
• Process, check and send fertility medication prescriptions to designated pharmacies in accordance with clinic procedures. Ensure accurate documentation, appropriate handling, prescription traceability and completion of relevant administrative requirements.
• Maintain accurate and timely electronic patient records, including patient communications, results, pregnancy outcomes and relevant documentation, in accordance with clinic policies and regulatory requirements.
• Recognise and promptly escalate reported symptoms, medication concerns, abnormal results, potential treatment complications and urgent patient enquiries to the appropriate clinical professional. Work within the boundaries of the role and delegated responsibilities.
• Maintain strict patient confidentiality and comply with GDPR, HFEA requirements, CQC standards and clinic policies, including secure handling of patient information and electronic communications.
• Provide compassionate, non-judgemental support to patients experiencing the emotional challenges of fertility treatment. Respond appropriately to concerns and complaints, escalating where necessary.
• Work collaboratively with nurses, doctors, embryologists, administrative colleagues and other healthcare professionals to maintain continuity of care. Prioritise workload effectively, support service improvements and undertake delegated duties, including chaperone cover when required and agreed.
• Maintain mandatory training, follow infection prevention and control procedures, use appropriate PPE, and adhere to clinic standard operating procedures and professional standards.
• Responsible for ensuring annual mandatory e-learning training is kept up to date and attending any additional training to develop skills for the role, including manual handling.

What We Offer:

• A dynamic, supportive work environment where your contributions matter.
• Access to ongoing training, including in-house and mandatory programs.
• A rewarding role where you directly impact patients' lives.
• Competitive salary and benefits package.
• Opportunity for professional growth and development within a leading fertility clinic
• Pension Scheme provided by Royal London.
• 25 days annual leave plus public bank holidays.
• Long Service: after a significant number of years working at the company, employees are entitled to additional days of annual leave.
• Wellbeing benefits, shopping and leisure vouchers through Perkbox.
• Buy or sell annual leave.
• Treatment discounts.
• Private Medical Insurance.

Sponsorship not available for this role.