Nurse Manager, Cath Lab

Job Responsibilities

• Responsible for the overall operations of the department to ensure a high standard of nursing care and compliance with Unit Policies and Procedures, quality, safety, infection control, and JCI standards.
• Monitors unit activities and conducts regular inspections to ensure compliance with policies, procedures, regulations, and standards, and implements corrective actions where necessary.
• Maintains effective working relationships with Medical Staff and other departments, and promotes a conducive environment for excellent customer service.
• Oversees workforce planning, including staff scheduling, HRIS updates, recruitment, performance appraisal, competency assessment, and staff development through coaching, counseling, orientation, and training.
• Provides support and guidance to patients, relatives, visitors, staff, and other healthcare professionals, and manages customer complaints through timely investigation and follow-up actions.
• Ensures staff competency in clinical practices, HMIS functions, online charging procedures, and mandatory education requirements, while serving as a clinical role model.
• Oversees the maintenance and proper functioning of departmental equipment, facilities, housekeeping standards, and inventory control of medications and CSSD/MSSU items.
• Conducts unit meetings, communicates organizational updates, and facilitates staff participation and feedback.
• Prepares, reviews, and monitors operating and capital budgets, including equipment evaluation and Capital Expenditure Requests (CER), to ensure cost-effective department management.
• Reviews customer satisfaction results and quality indicators, and implements continuous improvement initiatives to enhance nursing care standards and service quality.
• Develops departmental goals and objectives aligned with the hospital’s strategic and business objectives, and maintains required records, reports, and statistics.
• Participates in hospital emergency codes, departmental meetings, committees, and task forces, and performs other duties as assigned by the Director of Nursing.

Job Requirements

• Registered Nurse (SRN) with the Malaysian Nursing Board, preferably with a Post Basic Certificate in a related field.
• Diploma/Certificate in Management and/or a Degree in Nursing will be an added advantage.
• Minimum 3 years of supervisory experience in a related nursing unit.
• Good knowledge of nursing practices, unit management principles, and current developments in the nursing field, with computer literacy.
• Good command of written and spoken English, strong interpersonal and communication skills, and a pleasant, self-motivated personality.