Nutanix System Engineer

Summary:

The Nutanix System Engineer role focuses on driving the adoption of Nutanix products, ensuring customer satisfaction through effective administration and support of their Nutanix environments, while acting as a trusted advisor for best practices and architecture solutions.

Responsibilities:

• Assess current usage of Nutanix products (core and portfolio) and drive adoption.

• Understand Nutanix best practices, architecture, and engineering problem-solving skills to present options to customers.

• Ensure good customer experience by effective administration and support of the customer's existing Nutanix environment, covering:

• Installation and configuration of Nutanix core products.

• Upgrades and patching.

• Migration from 3-tier to Nutanix.

• Cross hypervisor migrations, e.g., ESXi to AHV.

• Proactively monitor alerts and perform remediation.

• Troubleshoot performance and availability issues.

• Capacity planning & reporting.

• VM lifecycle management (creation, deletion, cloning, snapshot, etc.).

• Collaborate with Nutanix support for advanced troubleshooting.

• Participate in planning and execution of DR drills.

• Act as a trusted advisor to customers, providing guidance on Nutanix best practices, reference architecture, and validated designs.

• Guide and mentor junior team members on day-to-day Nutanix administration.

• Liaise with Nutanix support and/or third-party vendors to troubleshoot and solve technical issues.

• Leverage Nutanix products and features to automate administrative tasks.

• Collaborate with the Nutanix Sales Team to identify and communicate new opportunities, as well as ongoing customer status and reporting.

• Keep the customer informed by providing status reports on projects, updates to software, and any ancillary documentation.

• Conduct Proofs of Concept (PoCs) for Nutanix portfolio products.

• Train and enable customer resources.

• Sound experience of 5+ years in system administration and virtualization technologies.

• Excellent knowledge of Nutanix AOS/AHV and/or Hyper-V / VMware ESXi or other converged or hyperconverged platforms.

• Able to independently analyze and diagnose highly complex problems across different platforms.

• Customer-centric approach with excellent communication skills.

• Comfort performing whiteboarding sessions, group presentations, and other customer-centric documentation.

• Support the Public Sector team in KSA; Arabic speaker only.

Must Haves:

• 5+ years of experience in system administration and virtualization technologies.
• Strong knowledge of Nutanix AOS/AHV and/or Hyper-V/VMware ESXi.
• Ability to independently analyze complex problems across different platforms.
• Excellent communication skills and customer-centric approach.

Nice to Haves:

• VMware certification such as VCP or VCAP.
• Nutanix NCP certification.
• Experience in workload migration (both P2V and V2V).
• Understanding of storage technologies and data protection methods (e.g., replication, snapshots, backup, restore).
• Exposure to automation and scripting, preferably Python/PowerShell.

Other Details:

• Location: KSA (Kingdom of Saudi Arabia)
• Language Requirement: Arabic speaker only