Nutrition Call Agent-LGH FT/Variable hours

The Nutrition Call Agent takes patients' meal orders and processes all patients' diet order information in a call center environment.

Required Education: High School Diploma, GED, or Equivalent.

Required Experience: Six (6) months of call center experience. Ability to work a high-volume phone system. Ability to use a computer efficiently. Ability to multitask - using a headset on the phone while placing orders into a computer. Ability to communicate to others in a clear and concise manner.

Communicate directly with Nutrition Services management team on any and all issues that may arise during the day

Ensure cleaning tasks are completed prior to the end of the shift

Demonstrates awareness of confidentiality rules and regulations and acts accordingly

Ensure Computrition system is up to date, including recipes, menu's, behavioral health menu's, MOW, PACE, and other off site facilities

Participate in monthly staff meetings

Mentors and trains new personnel

Obtain meal orders from patients and families via telephone and menu inserting

Enter meal orders into computrition

Verify meal orders before sending to print

Process diet requisition and ADT when necessary

Maintain all patient diet updates

Follow up with patients for orders when necessary using the call back system. Report to nursing unit when not able to get in touch with a patient when not having an order. Enter a note in the patient record with outcome

Mediate patient and family concerns regarding room service, act as a liaison between

Assume the role of a patient advocate regarding food service

Process all diet reports, run system checks as required

Coordinate call center processes with production and tray assembly areas

Serve as a quality assurance control point for every aspect of the room service program

Round/visit patients as needed to obtain orders and get details of their food service experience

May perform other duties as assigned or requested and job specification can be modified or updated at any time