Nutritionist Chat Support

About the Role

We are looking for a Nutritionist to join FirstClub's Chat Support process on a 3-month contractual basis. The

role involves interacting with customers through chat, understanding their nutrition and wellness-related

queries, reviewing basic blood report parameters, and recommending relevant FirstClub products based on the

customer's requirements and the defined process.

Key Responsibilities

• Handle customer queries related to nutrition, health, wellness, and products through chat.
• Review basic blood reports shared by customers and understand common health parameters.
• Identify and communicate whether reported values fall within or outside the reference range, while following

the defined process.

• Explain basic observations in simple, clear, and customer-friendly language.
• Understand customer needs and recommend relevant FirstClub products based on their requirements.
• Provide appropriate nutrition and wellness guidance within the scope of the role.
• Maintain a professional, empathetic, and helpful tone across customer interactions.
• Escalate queries requiring medical or clinical intervention as per company guidelines.

Requirements

• Bachelor's or Master's degree in Nutrition, Dietetics, Clinical Nutrition, Food & Nutrition, or a related field.
• Good understanding of basic nutrition and commonly reported blood parameters.
• Strong written communication skills with the ability to communicate clearly over chat.
• Ability to simplify health and nutrition-related information for customers.
• Customer-focused, empathetic, and comfortable handling multiple conversations.
• Freshers with a relevant educational background may also be considered.