O2C Collection

Job Description-

Must Have

Good to Have

1. Proficient in English, written Communication

2. Knowledge in Excel: copy, paste, search, filter

3. Outlook: attach file, send email using provided template

4. Sap or Oracle experience

5. Ability to work in People Soft or Salesforce

Qualification / Certifications

Graduate

Functional Area

F&A

Desired candidate profile

1. Self-starter, highly motivated and positive on job

2. Daily productivity targets (number of emails sent)

3. Attention to detail with the ability to adhere to processes and procedures.

4. Open to perform repetitive tasks

5. Dealing with sensitive customer data

Job description

Key Responsibilities

• Contact customers via, emails, to remind and follow up on overdue payments
• Ensure timely task execution in line with targets
• Maintain proper tracking of customer interactions (status) and payment commitments
• May report to TL in different location
• Within working hours, available on MS Teams
• Keep accurate records of collection efforts in ERP or internal systems (notes In the system: SAP or Oracle)
• Ensure compliance with legal and regulatory requirements in collection practices

Required Skills

• Good communication and interpersonal skills
• Basic knowledge of MS Excel / MS Office
• Ability to work under pressure
• Problem-solving and customer-handling skills- related to scope of responsibilities
• Attention to detail and follow-up discipline

Productivity & SLA Adherence

• Meet daily processing targets within defined timelines
• Ensure adherence to SLAs and process guidelines
• Handle workload efficiently during peak periods (month-end/quarter-end)