O2C Coordinator - Billing

Job ID

37495

Location

Kuala Lumpur, Malaysia

Work Types

Full Time

Categories

Internal Finance

• Accurately and timely perform all activities according to guidelines received from the direct manager
• Review work quality and provide coaching and guidance.
• Communicate billing-related information to various stakeholders as required
• Coordinate client and internal billing processes, invoice validation, and approvals where applicable
• Proactively participate in continuous process improvement initiatives
• Drive continuous improvement while monitoring team outcomes to meet quality standards
• Interpret client contracts and translate them into billing-related activities
• Perform billing process review and control
• Ensure timely and accurate billing in compliance with defined policies and procedures
• Identify automation and process improvement opportunities.
• Develop expertise in all components involved in the financial accounting and billing architecture of TMF’s clients
• Collaborate with business departments
• Interact and interface with TMF local offices, group departments, and other stakeholders as required
• Establish and maintain relationships with TMF local offices and group functions, serving as a single point of contact for process-related matters and queries
• Ensure delivery of high-quality service according to agreed deadlines, KPIs, and SLAs
• Perform ad hoc tasks related to root cause analysis and resolution of process issues
• Be responsible for one or more markets/countries
• Perform reconciliation and analysis of account balances during the month-end process
• Conduct month-end closing activities, including account reconciliation and analysis
• Identify and proactively resolve problems or unexpected events arising during work
• Provide direction and support in resolving client-related challenges
• Develop and coach team members and provide supervision on selected activities
• Escalate performance or operational risks to the Supervisor
• Coordinate day-to-day work allocation across the team.
• Foster a positive team environment
• Identify development needs and support the professional growth of team members
• Support the team in more complex tasks
• Support recruitment activities through interviews and candidate feedback.
• Proactively manage team performance through objective setting, constructive feedback, and performance management
• Ensure timely completion of mid-year and year-end performance reviews, including one-to-one meetings and provide regular feedback and coaching to support individual performance.

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Junior Executive - Accounts Payable

Closing 16-Oct-2026