O2C Manager

Location : Goregaon East (NESCO)

Shift Timings : 5.30 pm to 2.30 am

Job Purpose

As an AR Manager within the O2C (Order-to-Cash) function, you will be responsible for performing various Accounts Receivable activities relating to follow up for outstanding, payment application, ensure short paid invoices are resolved and other customer service activities. Your role is crucial to accurately applying customer payments to open invoices, managing unapplied or unidentified payments, supporting customer inquiries related to payments and performing other AR-related activities. You will take initiative on process automation and adoption of best practices to enhance efficiency and accuracy, identify inefficiencies in payment workflows and recommend improvements to increase accuracy and reduce turnaround time, and guide and support team members in addressing and resolving complex payment application and customer service issues assuring timely and accurate solutions.

Role & responsibilities

Payment Application and follow up activities

• Oversee end-to-end payment application and follow-up activities.
• Review and ensure accurate and timely application of customer payments.
• Monitor unapplied/unidentified payments and drive resolution.
• Analyze AR aging and lead initiatives to reduce outstanding balances.
• Handle escalations related to short payments, discrepancies, and client queries.
• Approve credit memo requests based on valid justifications.
• Ensure timely preparation and submission of weekly/monthly client reports.
• Perform GL monitoring and ensure reconciliation accuracy.
• Drive process improvements, automation, and best practices.
• Provide system/process support for cash application activities.
• Lead, guide, and mentor the team; review their work before client submission.
• Act as the primary point of contact for client communication and escalations.

Preferred candidate profile

• MBA Finance, Master of Commerce / Bachelor of Commerce
• 10-14 years of experience in Shared Services with experience in O2C and Accounts Receivable, out of which 3-4 years in managing/leading teams
• Technically strong, with a working knowledge of O2C
• Deep end-of-the-end finance expertise in O2C accounting
• Excellent written and verbal communication skills, including ability to interact effectively with all levels throughout Company organization
• Having hands on experience of systems i.e., SAP