O365 & Endpoint Support Executive

Role Summary

We are looking for an IT Support Executive to manage Microsoft 365 users, provide endpoint support, and handle IT service requests and device management using ManageEngine.

Responsibilities

• Create, modify, disable, and delete user accounts in Microsoft 365 and Active Directory.
• Manage email accounts, licences, distribution lists, shared mailboxes, passwords, and access permissions.
• Support Outlook, Teams, OneDrive, Office applications, MFA, and basic Microsoft 365 issues.
• Complete employee onboarding, transfers, and offboarding activities (On Daily Basis).
• Install, configure, and troubleshoot Windows laptops, desktops, printers, VPNs, and standard applications.
• Manage software deployment, patching, remote support, and asset inventory using ManageEngine Endpoint Central.
• Record, track, and close incidents and service requests in ManageEngine ServiceDesk Plus.
• Maintain laptop, software, licence, and IT asset records.
• Coordinate with vendors for hardware repairs and warranty support.
• Follow IT security policies and maintain basic technical documentation.

Required Skills

• 23 years of experience in IT support, Microsoft 365 administration, or endpoint support.
• Working knowledge of Microsoft 365 Admin Center, Exchange Online, Teams, OneDrive, and Active Directory.
• Experience with Windows 10/11 installation and troubleshooting.
• Basic knowledge of networking, VPN, antivirus, BitLocker, MFA, and endpoint security.
• Familiarity with ManageEngine Endpoint Central and ServiceDesk Plus.
• Good communication, troubleshooting, and user-support skills.

QualificationBachelors degree or diploma in IT, Computer Science, or a related field. Relevant experience may be considered in place of a formal degree.