O365 L2 Engineer

Job Title: M365 / O365 L2 Support Engineer

Employment Type: Full-Time

Experience: 2 - 3 Years

Salary: 3,60,000 LPA

Location: Noida

Job Description

We are looking for a skilled and proactive M365 / O365 L2 Support Engineer to join our IT team. The candidate will be responsible for providing Tier-2 support for Microsoft 365 services, resolving escalated tickets, and ensuring smooth day-to-day operations of the Microsoft cloud environment.

Key Responsibilities

• Provide L2 support for Microsoft 365 services including Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive for Business
• Administer and troubleshoot Microsoft Entra ID (Azure AD), including MFA, Conditional Access policies, and Single Sign-On (SSO)
• Manage and configure Microsoft Defender for Office 365, including anti-phishing, anti-malware, and safe links/attachments policies
• Handle mail flow issues, mailbox migrations, distribution groups, shared mailboxes, and Exchange Online transport rules
• Manage user accounts, licenses, groups, and roles within the M365 Admin Center
• Troubleshoot identity and sync issues using Entra ID / Azure AD Connect
• Work on Intune device compliance policies and mobile device management (MDM/MAM)
• Respond to and resolve incidents within defined SLAs
• Maintain documentation for configurations, runbooks, and incident resolution
• Participate in 24x7 on-call/rotating shift support as required

Required Skills

• Exchange Online administration and troubleshooting (mail flow, connectors, hybrid setup)
• Microsoft Defender for Office 365 (anti-spam, anti-phishing, threat explorer)
• Microsoft Entra ID / Azure AD (Conditional Access, MFA, RBAC, PIM)
• SharePoint Online and OneDrive for Business
• Microsoft Teams administration
• Microsoft Intune / Endpoint Manager basics
• PowerShell scripting for M365 administration
• Ticketing tools (ServiceNow, Freshservice, or similar)
• Good understanding of ITIL framework

Good to Have

• Microsoft certifications: MS-102, MS-900, SC-300, or MD-102
• Experience with Microsoft Purview (DLP, retention policies, sensitivity labels)
• Knowledge of hybrid identity environments and on-prem Active Directory
• Familiarity with Microsoft Graph API