OAA Data Entry Specialist

GENERAL SCOPE:

Under the supervision of the AAA Department Director, and in accordance with HRDC Policies and Procedures and program guidelines, inputs all pertinent data into EmpowOR, the agency's client tracking database for the OAA Home Delivered Meal nutrition program for the four senior centers operated throughout the county; Complete all home-delivered meal assessments, new and reassessments, as per the assessment calendar and guidelines set forth by the Maryland Department of Aging; administration and oversight of the ServTracker system, ensuring that information is updated and correct at all times.; will maintain a professional attitude at all times, help create a positive and supportive environment for staff and participants, and ensure the confidentiality of customers.

QUALIFICATIONS:

• High School diploma or equivalent.
• Proven experience in data entry or a similar administrative role.
• Strong interpersonal and communication skills; ability to build rapport with diverse populations.
• Proficiency in Microsoft Office Suite.
• Strong attention to detail and organizational skills.
• Ability to work independently and manage time effectively.
• Ability to work effectively in high-pressure situations.
• Employees should use their company email for work-related purposes, and should be checking it regularly (at least once a week).
• Performs other duties as required by Supervisor.
• Promotes and supports the agency’s Core Values (Teamwork, Honesty, Respect, Innovation and Growth, Value of People, and Effort and Commitment) in their day-to-day work.

RESPONSIBILITIES:

1. Enter and update data in the Empowor and ServTracker systems with complete accuracy, following procedures and protocols.

2. Review and verify data in these systems for errors or inconsistencies, and make necessary corrections.

3. Document pertinent assessment findings accurately and promptly in the case management section on ServTracker.

4. Serve as the primary point of contact with the ServTracker Company.

5. Maintain data integrity and ensure records are complete and up to date.

6. Communicate with Senior Center staff to obtain missing or unclear information, collaborating with staff to coordinate referrals and meal delivery services.

7. Assist with administrative tasks and reports as required.

8. Conduct structured interviews, including home visits with new and current clients, to gather all relevant demographic and nutritional screening information.

9. Maintain up-to-date knowledge of program criteria, community resources, and referral procedures

10. Maintain confidentiality of sensitive information in compliance with company policies.

WORKING CONDITIONS:

· Union Position.

· Hours are Monday through Friday, 8:00 am to 4:00 pm.

· Must be flexible, travel to community sites, shelters, or client homes

· Must pass background check as required by agency policy

· This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

· This is largely a sedentary role; however, frequent filing is required. This would require the ability to move files, open filing cabinets, and bend or stand as necessary.

· Frequently lifts, moves, and transports program supplies and department files weighing up to 30 lbs.

NOTICE:

All applicants must submit an HRDC Employment Application and cover letter of interest. HRDC applicants who are union employees and

applying for another union position must also submit copies of their two most recent performance evaluations.

SUBMIT APPLICATIONS TO:

HRDC Personnel Office

125 Virginia Avenue

Cumberland, MD 21502

HRDC - AN EQUAL OPPORTUNITY EMPLOYER AND VETERANS ARE ENCOURAGED TO APPLY

Pay: $15.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Professional development assistance
• Retirement plan
• Vision insurance

Work Location: In person