Ocean Export Manager

About the role

Manage and oversee the entire Ocean Export process from booking to shipment completion. Ensure smooth, timely, and accurate operations in accordance with company SOPs. Coordinate with shipping lines, overseas agents, customers, trucking, warehouse, and internal teams.

Key responsibilities

• Monitor vessel schedules, cut-off times, ETD/ETA, and resolve operational issues
• Handle customer complaints and ensure high service quality
• Control operational costs and improve efficiency
• Lead, develop, and evaluate the Ocean Export team
• Prepare operational reports and provide updates to management

About you

• Minimum Bachelor's Degree, preferably in Logistics, Supply Chain, Transportation, or related fields
• Minimum 5 years of experience in Ocean Export/Freight Forwarding, with leadership experience
• Strong knowledge of international ocean freight, export documentation, customs, and shipping lines
• Fluent in English, both spoken and written
• Strong leadership, communication, negotiation, problem-solving, and decision-making skills
• Target-oriented and able to work under tight deadlines
• Proficient in Microsoft Office, especially Excel
• Proactive, detail-oriented, responsible, and able to work under pressure