Ocean Freight Supervisor

About the role

The Ocean Freight Supervisor oversees the entire ocean freight forwarding operations, including shipping, receiving, and tracking of cargo. This role involves managing all ocean freight service operations to be efficient and effective to get customer satisfaction and directing ocean freight transportation department operation for the purpose of providing services with established time frame and in compliance with related customers' requirements.

Key responsibilities

• Oversee the entire ocean freight forwarding operations, including shipping, receiving, and tracking of cargo
• Manage all ocean freight service operations to be efficient and effective to get customer satisfaction
• Direct ocean freight transportation department operation for the purpose of providing services with established time frame and in compliance with related customers' requirements
• Forecast and plan future cargo commitments and requirements
• Supervise the ocean freight team and ensure all operations comply with safety and quality standards
• Collaborate with freight carriers and shipping companies to negotiate contracts and rates
• Develop relationships with ocean carriers to maximize service and purchase competitiveness
• Develop and maintain ocean freight business with good relationship with nomination customer
• Provide customer service and handle any issues or complaints related to ocean freight
• Oversee the Ocean department to ensure that all aspects of Export & Import Cargo from booking, pick-up, logging, customer service and invoicing are performed as per company standards

Requirements

• Strong knowledge of global ocean freight forwarding operations
• Have good relationship with shipping company, coleader, and customer
• Teamwork with all division Sales, Custom Broker, Finance
• Proven expert in using MS Office
• Experiences in relevant industry: freight forwarding, ocean shipping, export-import
• Strong reporting and analytical skills
• Maintain knowledge of relevant laws, regulations, and procedures in the field of ocean freight transport