Ocean Import Coordinator (Logistics)

Join Our Team at Lean Solutions Group (LSG)!

Lean Solutions Group (LSG) is a next-generation solutions provider combining AI-driven automation, industry expertise, and tech-powered talent. Built in the demanding Supply Chain sector, our model now supports 600+ clients across multiple industries, powered by 10,000+ employees in five countries. We help businesses achieve immediate efficiency, long-term resilience, and scalable growth by integrating intelligent technology, optimized processes, and high-performance teams.

At LSG, we believe in your talent and your potential. Join a multicultural, people-first environment where you can grow, sharpen your skills, and unlock new career opportunities. Here, every day brings fresh challenges, collaboration, and purpose.

Our Mission: Transform business challenges into lasting success through purpose-built teams, technology, and expertise.

Our Vision: A world where people, empowered by technology, turn any challenge into a catalyst for growth.

About the role:

The Logistics Coordinator (Ocean Import) supports Ocean Import operations by performing specialized, task-based activities that ensure the accurate, timely, and compliant movement of international shipments. This role requires strong attention to detail, the ability to manage high-volume tasks, and flexibility to support multiple operational functions through cross-training.

What You Will Be Doing:

• Perform assigned Ocean Import operational tasks while ensuring accuracy, efficiency, and compliance with established Standard Operating Procedures (SOPs).
• Update and maintain shipment milestones, including ETA, ETD, vessel schedules, and other critical shipment information.
• Prepare, review, and distribute Arrival Notices to customers and stakeholders within established service level agreements (SLAs).
• Coordinate carrier payment activities by validating invoices, freight charges, and payment requirements.
• Monitor shipments undergoing customs examinations and coordinate updates with internal teams, carriers, and external stakeholders. Process shipment diversion requests and coordinate operational changes while ensuring timely execution.
• Support regulatory compliance activities related to international ocean freight documentation and operational requirements.
• Maintain accurate shipment records and documentation within Transportation Management Systems (TMS) and other operational platforms.
• Monitor shipment status and proactively communicate operational updates, delays, or exceptions to internal teams and customers.
• Meet daily productivity, quality, and service level targets.
• Support multiple Ocean Import functions through cross-training.
• Collaborate with Operations, Customer Service, Accounting, Compliance, and other internal departments to ensure seamless shipment execution.

Required Skills & Experience (To excel in this role, you should possess):

• High School Diploma or equivalent required; Associate's or Bachelor's Degree in Logistics, Supply Chain Management, Business Administration, or a related field is preferred.
• 1–3 years of experience in Freight Forwarding, International Logistics, Ocean Import, Ocean Export, Supply Chain, or Transportation Operations preferred.
• General understanding of Ocean Import processes, shipment documentation, and international freight operations.
• Strong attention to detail with the ability to process high volumes of operational transactions accurately.
• Excellent organizational and time management skills with the ability to prioritize multiple tasks simultaneously.
• Ability to work effectively under pressure while meeting strict deadlines and service level agreements.
• Proficiency in Microsoft Office applications, particularly Outlook, Excel, and Word.
• Ability to quickly learn new systems, operational processes, and standard operating procedures.

Nice to Have:

• Experience using CargoWise or other Transportation Management Systems (TMS).
• Experience supporting Ocean Import or Ocean Export operations within a freight forwarding environment.
• Familiarity with shipment milestone management, Arrival Notices, carrier payments, customs examinations, or shipment diversions.
• Knowledge of international shipping documentation and customs processes.