Ocean Import (Freight Forwarder)

Job Overview: We are currently seeking a Ocean Import Operator with a minimum of 2-5 years of experience in the Freight Forwarding industry. The successful candidate will have a proficient command of English, a comprehensive understanding of the logistics business, and the ability to manage multiple customer accounts.

About the Employer: Over 120 Years old Savino Del Bene are an Italian, medium sized freight forwarder with a global footprint of +308 branches in over 60 countries – privately owned, process strong and with a rich history and corporate culture Savino Del Bene are well positioned to continue on a path of growth for the next 125 Years.

Duties:

1. Update ETA (Estimated Time of Arrival) to customers in a timely manner.
2. Coordinate with customers to confirm the scope of work and shipment details.
3. Follow up with customers to ensure all required entry documents are submitted on time.
4. Submit and update shipping documents with the shipping line as required.
5. Coordinate with the shipping line, origin agent, and related parties to ensure smooth shipment handling.
6. Monitor shipment status and keep customers updated on any changes or delays.
7. Record and manage all shipment expenses in the internal system for D/O (Delivery Order) processing.
8. Follow up with the origin agent regarding D/N (Debit Note) and other required documents.
9. Prepare and issue D/N for profit-sharing purposes.
10. Prepare and issue customer invoices accurately and on time.
11. Coordinate D/O release and ensure all requirements are completed before delivery.
12. Follow up with customers and related parties regarding customs clearance and delivery arrangements.
13. Check shipment costs, billing details, and supporting documents for accuracy before closing the file.
14. Ensure all shipment files are complete and properly closed after shipment completion.

Qualifications;

• Bachelor’s degree in Logistics or a related field.
• Experience in sea import at least 2-5 years.
• Ability to engage with stakeholders of all levels, both internal and external.
• Service-oriented mindset, enthusiastic, and positive can-do attitude.
• Team mindset, open to learning, and cooperative in a team environment across multiple internal departments.
• Able to communicate in English
• Able to start immediately is a plus