Ocean Import Operations

Job Overview

We are seeking a dynamic and detail-oriented Ocean Import Operations Specialist to join our logistics team. In this role, you will be responsible for managing the end-to-end import process for ocean freight shipments, ensuring seamless coordination between carriers, customs authorities, and clients. Your expertise in transportation management, trade compliance, and client communication will drive efficient operations and exceptional customer service. This position offers an exciting opportunity to be at the forefront of international shipping logistics, supporting our clients’ supply chain needs with precision and enthusiasm.

Duties

• Coordinate and oversee all aspects of ocean import shipments, including booking, documentation, tracking, and delivery schedules
• Manage communication with carriers, customs brokers, and clients to ensure timely clearance and delivery of goods
• Utilize transportation management systems (TMS) and CRM software to monitor shipment status and update relevant stakeholders
• Ensure compliance with international trade regulations, trade documentation requirements, and shipping logistics standards
• Negotiate rates and contracts with carriers and freight forwarders to optimize costs while maintaining service quality
• Support client relationship management by providing proactive updates, resolving issues promptly, and maintaining high levels of customer satisfaction
• Collaborate with internal teams on logistics planning, freight brokerage activities, and data entry tasks such as EDI (Electronic Data Interchange) processing

Requirements

• Proven experience in supply chain management or transportation management within a logistics or freight forwarding environment
• Strong knowledge of ocean freight operations, NVOCC (Non-Vessel Operating Common Carrier) procedures, and shipping logistics
• Familiarity with transportation management systems (TMS), CRM software, and EDI processes
• Excellent negotiation skills coupled with a customer-focused approach to account management and inside sales
• Ability to interpret international trade regulations and ensure trade compliance across different jurisdictions
• Proficiency in Microsoft Office Suite for reporting, data analysis, and communication purposes
• Effective client communication skills with a focus on building long-term relationships through exceptional customer service
• Strong organizational skills with attention to detail in data entry, documentation review, and contract management
• Knowledge of air freight options as part of integrated logistics solutions is a plus
• Previous experience working within a logistics company or 3PL (Third Party Logistics) provider is highly desirable

Join us to be part of a vibrant team dedicated to delivering excellence in ocean import operations. Your expertise will help streamline our clients’ supply chains while advancing your career in the fast-paced world of international logistics!

Pay: $18.00 - $25.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Work Location: Hybrid remote in Schiller Park, IL 60176