Ocean Operations Administrator

YOUR ROLE

The Ocean Operations Administrator is responsible for managing import ocean freight operations.

This position is a maternity leave replacement (fixed-term contract).

WHAT ARE YOU GOING TO DO?

• Import Operations Management: Manage end-to-end import shipment processing, including shipment file creation, document verification, cargo monitoring, ERP updates, coordination with shipping lines, customer notifications, customs clearance support, and delivery order issuance.

• Customer Service & Communication: Serve as the primary point of contact for customers, ensuring proactive communication, regular shipment updates, status reporting, and high-quality support throughout the shipment lifecycle.

• Stakeholder Coordination: Coordinate effectively with internal teams, customers, shipping lines, customs brokers, and other stakeholders to ensure smooth operations and resolve operational issues or disputes.

• Customer Feedback & Claims Management: Handle customer feedback, claims, and suggestions, conduct internal investigations, implement corrective actions, and communicate resolutions to customers.

• Invoicing & Billing Administration: Review and validate shipment documentation, apply agreed rates, process invoices in the ERP system, issue customer invoices, monitor outstanding balances, and liaise with the accounting team.

• Documentation & Archiving: Ensure shipment files are complete, maintain accurate records, and close and archive files in compliance with company procedures.

Who We Are Looking For

• Bachelor's degree (Bac+3) in International Trade, Logistics and Transportation, or a related field.
• Minimum of 2 years of experience in ocean freight operations.
• Strong knowledge of ocean freight operations (import and export).
• Strong understanding of international maritime transportation regulations.
• Excellent communication skills.
• Ability to work collaboratively and coordinate cross-functional teams.
• Strong customer service and quality-oriented mindset.
• Negotiation and problem-solving skills.
• Fluency in English and French.
• Proficiency in Microsoft Office Suite, particularly Excel.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey.

There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That is why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.