OCT26 - 1st/2nd Line IT Support Engineer (MSP) – Remote & Onsite

Overview

Join our dynamic IT support team as a 1st/2nd Line IT Support Engineer within a Managed Service Provider (MSP) environment. This role offers the exciting opportunity to deliver exceptional technical support to a diverse range of clients, both remotely and onsite. You will be the frontline hero resolving hardware, software, and network issues with energy and professionalism, ensuring seamless IT operations across multiple platforms. If you thrive in fast-paced settings, love troubleshooting, and excel in customer service, this is your chance to make a real impact while advancing your IT career.

Duties

• Provide first and second-line technical support via help desk tickets, phone calls, and onsite visits for a wide array of client issues.
• Troubleshoot and resolve problems related to computer hardware, operating systems (Windows, macOS, Linux), and software applications including Microsoft Office.
• Manage user accounts and permissions using Active Directory and assist with password resets, account lockouts, and user provisioning.
• Support network infrastructure including LAN/WAN connectivity, TCP/IP configurations, DNS management, VPN setup, firewalls, and TCP troubleshooting.
• Assist with server administration tasks involving Microsoft Windows Server environments and tools like SCCM for software deployment.
• Monitor and maintain client systems using tools such as ServiceNow, Jira, BMC Remedy, and other ticketing platforms to ensure timely resolution of issues.
• Collaborate with team members to escalate complex problems appropriately while maintaining excellent communication with clients to keep them informed throughout the resolution process.

Experience

• Proven experience providing technical support in an MSP or similar IT support environment.
• Strong knowledge of computer networking concepts including LAN/WAN, TCP/IP protocols, DNS, VPNs, firewalls, and TCP troubleshooting.
• Hands-on experience supporting Windows operating systems (Windows 10/11), macOS, Linux distributions, and associated hardware components.
• Familiarity with Active Directory management and Microsoft Windows Server administration.
• Experience working with remote management tools such as SCCM or equivalent systems for software deployment and updates.
• Proficiency in using ticketing systems like ServiceNow or Jira for tracking incidents and service requests.
• Excellent communication skills with the ability to explain technical issues clearly to non-technical users while delivering outstanding customer service.

This role is perfect for motivated IT professionals eager to develop their skills further within a vibrant team dedicated to delivering top-tier support services. If you’re passionate about technology troubleshooting combined with exceptional customer care—apply now to become an essential part of our innovative IT support family!

Pay: £27,000.00-£32,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Application question(s):

• Own a Car

Experience:

• Managed IT: 3 years (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In person