Offboarding Manager

Native Teams is a global platform for work payments and employment. Beyond managing payroll, compliance, and taxes, we integrate financial tools to maximize the value of every work payment, worldwide.

We are expanding our global team and looking for Offboarding Manager to bring their wider knowledge and help us get our product and service more widely known and used.

Would you like to take on a new challenge in the field of Customer Experience in a successful, fast-growing global start-up?

Location: Hybrid

Salary Range: Flexible

Key Responsibilities:

• Manage Offboarding Process: Oversee and execute the full offboarding process following handover from CX, ensuring each stage is completed accurately and within the required timelines. This includes coordinating termination documentation and signatures, filing and filling required documents, submitting Finance inputs, coordinating with accountants, completing all necessary internal steps, and ensuring timely employee deactivation and case closure.
• Ensure Compliance: Adhere strictly to internal policies, legal requirements, and company standards throughout the offboarding process. Ensure all necessary checks and references are completed before involving Legal team.
• Stakeholder Coordination: Act as the central point of contact between internal teams to ensure alignment and seamless execution of all offboarding activities.
• Process Ownership & Improvement: Identify gaps or inefficiencies in current workflows and proactively drive improvements to enhance accuracy, compliance, and overall customer experience.
• Case & Workflow Management : Manage multiple offboarding cases simultaneously, ensuring all tasks, timelines, and communications are properly tracked and executed.
• Customer Communication: Maintain clear, professional, and empathetic communication with customers throughout the offboarding process, ensuring transparency and a positive experience.

Requirements:

• Experience: 3+ years in customer offboarding, HR operations, or account management—preferably within an Employer of Record (EOR), Professional Employer Organization (PEO), global payroll, or HR tech company.
• Process & Case Management: Demonstrated ability to manage high-volume, multi-step workflows and end-to-end operational processes simultaneously while adhering to strict SLAs and deadlines.
• Compliance & Legal Operations: Solid understanding of employment offboarding procedures, documentation requirements, and foundational labor law or policy compliance.
• Finance & Accounting Coordination: Comfort with tracking and handing off financial inputs (e.g., final pay processing, expense reconciliations, severance details) to accounting and payroll teams.
• Process Improvement: Strong analytical mindset with experience identifying operational bottlenecks, writing standard operating procedures (SOPs), and optimizing workflows.
• Stakeholder & Project Management: Outstanding cross-functional coordination skills, serving as a reliable liaison between HR, CX, Legal, Finance, and external partners.
• Empathetic & Clear Communication: Exceptional written and verbal communication skills, with the ability to maintain professionalism, discretion, and empathy during sensitive customer and employee interactions.
• Attention to Detail: High precision in documentation, record-keeping, and audit compliance to ensure zero errors in official filings and account deactivations.

Benefits:

• Dynamic and interesting work in an early-stage, funded startup
• Ability to influence the next stages of our growth
• Flexible work environment
• Competitive salary
• Experience working in the ever-changing world of fintech
• Opportunities for professional and personal growth
• Additional employee benefits

Join our team at Native Teams, a fast-growing global start-up. We're looking for driven, passionate individuals to join us as we continue to expand our reach and impact.

At Native Teams, we pride ourselves on our dynamic and supportive work environment, where we encourage personal and professional growth. We believe in hiring talented individuals from diverse backgrounds, not only because we should do it but because fresh perspectives improve our team and our decisions. Our multicultural team is made up of young, energetic, and positive people who are passionate about what they do.

As part of our team, you’ll reflect the people we serve and will have the opportunity to work with thousands and impact millions of lives around the world.

If you're looking for a challenging and rewarding career and the chance to be part of a team that's making a real difference in the world, then we want to hear from you.

Apply now to join the Native Teams family and take the first step toward a brighter future!