Office 365 Administrator

Role SummaryThe L2 Microsoft 365 (O365) & Exchange Online Administrator is responsible for day-to-day administration, support, and monitoring of Hindalco's Microsoft 365 ecosystem, including Exchange Online, Azure Active Directory, Microsoft Intune / Endpoint Manager, SharePoint Online, Microsoft Teams, Microsoft Teams Rooms (MTR), and Azure Virtual Desktop (AVD). The role requires hands-on administration skills, strong troubleshooting ability, and ownership of user lifecycle, licensing, security, compliance, and reporting activities across the platform.Key ResponsibilitiesExchange Admin Center

• User Management

• User ID creation and deletion as and when required

• License assignment

• User restoration

• Managing private/public distribution lists, mailing lists, and Security groups

• Adhere to Hindalco's Account Deletion Policy

• Apply policies to user accounts as per Hindalco's approvals

• Managing Rooms & Resource mailboxes

• Managing Mailbox, Shared Mailbox & Contacts

• Managing mailbox quota limitations, permissions & delegations

• Ensuring all mail IDs and user login names are maintained in the required format and in AD

• Mail Flow

• Message trace

• Rules creation/modification

• Compliance Management

• Rules creation/modification

• Ticket & Incident Support

• Respond to and resolve Level 1 tickets related to Microsoft 365

• Support Incident management; log calls with OEM where required

• Platforms (hands-on experience required)

• Microsoft 365 Admin Center, Exchange Admin Center, Teams Admin Center

• Billing

• Procured license count check

• Trial license check

• Monitoring & Reporting

• Monitor service health in Microsoft 365 Admin Center

• Generate usage and license reports as required

• Health — track Microsoft global incidents/updates

• Teams Support

• Basic support for Teams setup, chat issues, and access problems

• Microsoft Teams Rooms (MTR) management for PAN Hindalco locations

• Copilot

• User and group management

• Copilot reporting and dashboard

• OneDrive & SharePoint Support

• Assist users with OneDrive file access, sync issues, and sharing problems

• MFA — Security and Access

• Enforce MFA setup and provide MFA-related support

• MFA migration to Authenticator app

• Device compliance check/remove

• Security group management

• Download members from groups

• Report risky sign-ins and risky users

• App creation/management of Enterprise Applications

• Application SSO integration

Endpoint Manager (Microsoft Intune)

• Device Management

• Enrollment and lifecycle management of Windows, mobile, and kiosk-mode devices via Intune

• Remote actions — wipe, retire, restart, fresh start, and device troubleshooting

• Compliance Policy

• Creation, modification, and monitoring of device compliance policies

• Tracking non-compliant devices and driving remediation

• Conditional Access

• Configuring and maintaining Conditional Access policies aligned to Hindalco security requirements

• Configuration Profiles

• Deploying and managing device configuration profiles (Windows/iOS/Android)

• App Protection & App Configuration Policy

• Defining and applying app protection policies (MAM) and app configuration policies

• Intune Patch Management

• Managing Windows Update rings/feature update profiles for patch compliance

• Monitoring patch deployment status and remediating failures PAN Hindalco

• Coordinating patch/update rollout schedules with locations to minimize business disruption

• Intune Reporting & Usage

• Generating device enrollment, compliance, and patch status reports/dashboards

• Monitoring overall Intune usage and license consumption across PAN Hindalco locations

• Site creation/management

• Manage User Profile

MS Teams Administration

• Meeting policy
• Teams policy
• VC licenses management
• User management
• Townhall and Live event support

MTR (Microsoft Teams Rooms) Management

• Management of MTR devices and licenses; coordinating with locations and vendors for support
• Monitoring & management via MTR Dashboard (Logitech and Microsoft) for PAN Hindalco locations
• Upkeep of MTR devices PAN Hindalco — patches and updates
• Tracking of MTR AMC and renewals

AVD (Azure Virtual Desktop) Support

• Support and troubleshooting for AVD environment

Required Skills & Experience

• Hands-on experience of 4-5 Yrs / working understanding of:

• Exchange Online

• SharePoint Online

• Teams Administration

• Azure Active Directory

• Microsoft Intune / Endpoint Manager

• Hands-on experience with PowerShell and Service Desk tools

• Understanding of generating various O365-related reports and creating dashboards