Office, Accounts & Client Relations Coordinator

We are looking for a proactive, organised and professional Office, Accounts & Client Relations Coordinator to join our growing team.

This is a varied, client-facing role and would suit someone who is confident, energetic, highly organised and comfortable taking responsibility for the smooth day-to-day running of a busy office.

You will often be the first point of contact for our clients, both on the telephone and when they visit our office, so a professional manner, excellent communication skills and the ability to represent the company positively are essential.

Key Responsibilities

• Answer incoming telephone calls and deal with client enquiries professionally and efficiently.
• Welcome clients and visitors to the office and ensure they receive an excellent first impression of the company.
• Coordinate client meetings with our Designers, CDM team and other members of staff.
• Manage diaries, appointments and meeting schedules.
• Maintain regular communication with clients and follow up on enquiries, quotations and ongoing projects.
• Use Xero for day-to-day accounts administration, including raising invoices, recording payments and general bookkeeping support.
• Maintain accurate client and project information within our CRM and internal systems.
• Prepare quotations, proposals, documents and client correspondence.
• Liaise with Designers, CDM, Sales, Operations and other internal teams to keep projects and client requirements moving efficiently.
• Assist with purchase orders, supplier documentation and general office administration.
• Organise and maintain electronic files and company records.
• Support management with reports, spreadsheets and general administrative requirements.
• Help coordinate promotional activities, client communications and company events where required.
• Take ownership of day-to-day office organisation and proactively identify tasks that need attention.

About You

We are looking for someone who:

• Has previous experience in office administration, client relations, sales support, accounts administration or a similar role.
• Is confident and professional when dealing with clients face-to-face and over the telephone.
• Has excellent spoken and written English.
• Is friendly, presentable and maintains a professional appearance appropriate for a client-facing business environment.
• Is proactive and comfortable taking initiative rather than waiting to be given every task.
• Is highly organised and able to manage several priorities at the same time.
• Has good attention to detail.
• Is confident using computers and business software.
• Has experience using Xero, or is able to learn it quickly.
• Is proficient with Microsoft Office, particularly Outlook, Word and Excel.
• Is comfortable learning CRM and project-management systems.
• Can work independently while also communicating effectively with the wider team.
• Has a positive, solutions-focused approach to clients and colleagues.

What We Offer

• A varied role with genuine responsibility within a growing company.
• Direct interaction with clients, management and our design/project teams.
• Opportunity to develop experience across client relations, accounts, sales administration and project coordination.
• Supportive and professional working environment.
• Opportunities for increased responsibility as the company grows.

Job Type: Full-timeLocation: Office-basedSalary: Competitive, depending on experience

If you are organised, confident with clients, comfortable taking responsibility and enjoy working in a fast-moving environment, we would be pleased to hear from you.

Please apply with your CV and a brief introduction outlining your relevant experience.

Pay: £13.00 per hour

Work Location: In person