Office Admin Assistant

• Handle daily office administration and ensure smooth running of routine office operations.
• Manage filing, documentation, data entry, records and general clerical work.
• Assist management and other departments with administrative and operational matters.
• Maintain proper records and documents for company activities.

Customer Service & After-Sales

• Handle customer enquiries through WhatsApp, phone calls, social media, online platforms and walk-in customers.
• Respond to customer enquiries professionally and promptly, and provide accurate product and service information.
• Handle customer follow-ups, feedback, complaints and after-sales service matters.
• Coordinate with the relevant internal team to resolve customer issues and ensure proper follow-up until completion.
• Maintain records of customer enquiries, service cases and follow-up status.
• Follow up with customers regarding orders, deliveries, appointments and other related matters.

Stock & Office Support

• Monitor and maintain proper stock/inventory records.
• Assist with stock checking and ensure stock records are updated accurately.
• Assist in coordinating stock movement, deliveries and other operational requirements.
• Ensure necessary office and operational supplies are properly recorded and maintained.

Supplier & Purchasing Support

• Assist in sourcing and communicating with suppliers when required.
• Obtain quotations and assist in comparing prices and purchasing arrangements.
• Follow up with suppliers regarding quotations, orders and deliveries.
• Maintain proper records of suppliers and purchasing documents.

General Responsibilities

• Assist the sales and operations team in day-to-day activities.
• Learn and understand the company's products, services, procedures and systems.
• Take ownership of assigned tasks and ensure they are completed properly and on time.
• Perform other reasonable duties and responsibilities assigned by management.