Office Admin Assistant

Job Overview

SimplyFunded is a fast-growing specialist UK based business lender helping small businesses access quick, flexible funding.

We’re a close-knit global team of around 35 people - based between the UK, India and the Philippines – and we have expanded operations into Australia in 2026.

We’re ambitious, innovative, and performance-driven - but also a team that celebrates wins together. Our annual Team Connect trips are legendary… 2025 in Siargao, 2026 in Bali, 2027 who knows!

We are looking for a detail-oriented and reliable Office Admin Assistant to support our operations, Credit, and Sales teams. This role is critical in ensuring applications, documents, and workflows are processed accurately and on time. The ideal candidate is highly organized, responsive, and comfortable working in a fast-paced, SLA-driven environment.

Key Responsibilities Administrative & Inbox Management

• Manage shared inboxes to ensure all emails and documents are action, tracked, and filed correctly
• Respond to and forward emails that do not require Credit team involvement
• Ensure inbox cleanliness and accurate status updates

Application & Document Processing

• Upload and manage required documents (e.g., bank statements, ID checks, compliance documents) accurately and on time
• Process applications through internal systems, including Monday.com and CRM platforms
• Ensure correct allocation of deals and applications within workflows

Workflow & System Management

• Maintain accurate and up-to-date records in Monday.com and CRM systems
• Monitor and process compliance or shadow inboxes to ensure no applications are missed
• Meet daily processing volume and turnaround time expectations to support SLAs
• Raising and sending of Funding Contracts using DOC2, Docupilot and DocuSign

Sales & Credit Support

• Proactively follow up on:

Conditional offers

Outstanding information requests

Top-up applications

• Conduct follow-ups via email and phone as required
• Log all actions, updates, and outcomes accurately

Quality & Compliance

• Ensure work is completed accurately and in line with established processes
• Minimize errors that could cause delays, rework, SLA breaches, or Complaints
• Apply feedback and coaching to continuously improve performance

Reliability & Professional Conduct

• Demonstrate strong dependability and responsiveness in a remote work setup
• Attend meetings prepared and on time
• Communicate clearly with internal stakeholders
• Be flexible and willing to provide additional support during high-volume periods Performance Measurement

Performance is reviewed monthly based on:

• Accuracy and quality of processing
• Timeliness and SLA adherence
• System and workflow management
• Proactiveness in follow-ups and coordination
• Reliability, responsiveness, and teamwork

Qualifications & Skills Required

• Strong attention to detail and accuracy
• Excellent organizational and time management skills
• Clear written and verbal communication
• Ability to manage multiple tasks and workflows simultaneously
• Comfortable working independently in a remote environment
• Previous experience in administrative, operations, or processing roles
• 3 + Years experience using Monday.com
• 3+ Years experience using DocuSign
• 3+ years of Microsoft Suite Experience
• Background supporting sales, credit, or financial services teams

Why Join Us?

• Fully remote role
• Clear performance expectations and structured KPIs
• Supportive team environment with opportunities to grow skills in operations and compliance

Pay: Php50,000.00 - Php70,000.00 per month

Benefits:

• Work from home

Application Question(s):

• Do you have any experience in administrative, operations, or processing roles?
• Do you have experience supporting sales, credit, or financial services teams?

Work Location: Remote