Office Admin/Customer Service Advisor

Office admin/Customer Service Advisor

Location: Finningley, Doncaster
Hours: Monday to Friday, 7:00am to 4:00pm (1-hour unpaid lunch break)
Job Type: Full-time, Permanent

About Us

Payne Concrete & Aggregates is a growing and successful supplier of concrete and aggregate materials across the region. We pride ourselves on delivering exceptional service, reliable products, and efficient operations to our customers. As our business continues to expand, we are looking for a proactive and customer-focused Customer Service Advisor to join our busy team.

This is an exciting opportunity for someone who enjoys working in a fast-paced environment, building relationships with customers, and coordinating daily operations. You will play a key role in ensuring customer orders are processed accurately, deliveries run smoothly, and our high standards of service are maintained.

The Role

As a Office admin/Customer Service Advisor, you will be the first point of contact for our customers, handling enquiries, processing orders, and coordinating deliveries. Working closely with customers, drivers, production staff, and the sales team, you will help ensure the efficient day-to-day running of our operations.

Key Responsibilities

• Accurately process and book customer orders and jobs using the AggSmart scheduling system.
• Act as the first point of contact for customers via telephone, email, and online enquiries.
• Deliver outstanding customer service, ensuring enquiries are dealt with professionally and efficiently.
• Ensure purchase orders and customer records are maintained accurately and kept up to date.
• Liaise with customers, drivers, production staff, and the Sales Manager to coordinate daily operations.
• Monitor live jobs and delivery schedules, providing updates to customers and drivers when required.
• Respond to customer enquiries regarding product availability, pricing, and delivery schedules.
• Maintain accurate customer and order information within company systems.
• Resolve customer issues quickly and effectively, escalating where necessary.
• Build and maintain strong relationships with customers and suppliers.
• Support the wider team with administrative and operational duties.
• Carry out ad hoc tasks as required to support the needs of the business.
• Develop a good understanding of our concrete and aggregate products (full training provided).

What We're Looking For

• Previous experience in Customer Service, Office Administration, Sales Support, Operations Coordination, Transport Planning, Service Desk, or Call Centre environments is desirable.
• Excellent telephone manner with strong written and verbal communication skills.
• Ability to remain calm and organised in a fast-paced environment.
• Strong organisational and multitasking skills.
• Good IT skills, including Microsoft Office applications.
• High level of accuracy and attention to detail.
• A proactive, positive, and solutions-focused attitude.
• Ability to work independently and as part of a team.
• Confidence in building strong relationships with customers, colleagues, suppliers, and drivers.
• Knowledge of concrete, aggregates, construction materials, or transport operations would be advantageous but is not essential.
• Professional, reliable, and customer-focused approach.

Skills & Experience

• Proven office admin/customer service experience.
• Strong problem-solving and decision-making skills.
• Ability to prioritise workloads and work accurately under pressure.
• Excellent administrative and organisational abilities.
• Effective communication and negotiation skills.
• Confidence working within a busy operational environment.
• Understanding of logistics, transport planning, or construction materials sectors is desirable.
• Strong teamwork skills and willingness to support colleagues.
• Flexible approach and positive attitude towards continuous improvement.

What We Offer

• Competitive salary based on experience.
• Full training and ongoing support.
• Opportunity for career progression within a growing business.
• Friendly and supportive working environment.
• Stable, long-term employment within a successful company.

Pay: £30,000.00 per year

Benefits:

• Casual dress
• Company pension
• On-site parking

Work Location: In person