Office Administration Assistant

looking for a proactive, well-organised, and responsible Operations Assistant to manage daily operations for our premium car rental and premium SUV services. The role involves handling customer calls, coordinating bookings, arranging vehicles and drivers, communicating with vendors, and ensuring smooth execution of all trips.

The ideal candidate should have excellent communication and coordination skills, a professional attitude, and the ability to manage multiple bookings efficiently.

Key Responsibilities

• Phone Call & Customer Handling: Attend incoming phone calls, respond to customer enquiries, and provide booking-related information professionally.
• Booking Coordination: Receive and confirm bookings through phone, WhatsApp, and email, ensuring all trip details are recorded accurately.
• Vehicle Arrangements: Coordinate the allocation and availability of premium cars and SUVs based on customer requirements.
• Driver Coordination: Assign drivers, communicate duty details, confirm reporting times, and monitor trip arrangements.
• Vendor Management: Coordinate with external vehicle vendors, negotiate rates where required, check vehicle availability, and maintain good working relationships.
• Trip Monitoring: Follow up on ongoing and upcoming trips to ensure timely reporting and smooth service delivery.
• Customer Communication: Share booking confirmations, driver details, vehicle information, and other updates with customers and corporate clients.
• Documentation: Maintain booking records, duty details, vendor rates, trip sheets, and other operational documents.
• Issue Resolution: Handle last-minute booking changes, vehicle replacement requirements, delays, and other operational challenges.
• Daily Operations: Ensure all bookings are properly coordinated and completed according to company standards.

Qualifications & Requirements

• Graduate in any discipline.
• Good spoken and written English is essential.
• Good Hindi communication skills are essential.
• Knowledge of Tamil will be an added advantage.
• Basic computer knowledge, including email, Microsoft Excel, and WhatsApp, is required.
• Good telephone etiquette and professional communication skills.
• Strong coordination, organisational, and problem-solving abilities.
• Willingness to coordinate with drivers and vendors outside regular hours when operationally necessary.
• Prior experience in travel operations, car rentals, fleet management, hotel operations, or customer service will be an advantage.

Preferred Candidate Profile

We are looking for a dependable person who can take ownership of daily operations, communicate confidently with customers and drivers, coordinate multiple trips simultaneously, and ensure that every booking is handled professionally.

Pay: ₹12,000.00 - ₹18,000.00 per month

Work Location: In person