Office Administration Executive

Role & responsibilities:

Reception & Guest Experience:

• Welcome guests, workshop participants, and retreat attendees.
• Handle enquiries in person, over the phone, and via WhatsApp.
• Assist with bookings, check-ins, and participant support.
• Ensure every visitor has a warm, welcoming, and professional experience.

Studio Coordination:

• Coordinate daily workshop schedules and studio activities.
• Keep the studio clean, organised, and well-presented throughout the day.
• Maintain inventory of clay, tools, and studio supplies.
• Record participants' addresses in the address book after each workshop for shipping purposes.
• Enter details of completed pottery pieces into the studio tablet after every workshop.
• Pack pieces and prepare the courier
• Purchase studio supplies and other essentials whenever required.
• Coordinate with pottery instructors, housekeeping, and other team members to ensure smooth operations.
• Support retreat operations, guest arrivals, and departures.

Administration:

• Manage bookings and maintain accurate records.
• Prepare daily sales and expense reports and update spreadsheets.
• Handle billing, cash handling, and administrative tasks.
• Assist in planning and coordinating Sunday events and support other operational activities as required.

Preferred candidate profile

• Graduate in any discipline; Hotel Management/Hospitality background preferred.
• 1-3 years of experience in hospitality, front office, guest relations, or operations.
• Excellent communication skills in English
• Warm, professional, organised, and comfortable handling guests and multiple tasks.
• Basic computer, Excel, billing, and record-keeping skills.
• Valid two-wheeler licence and access to a scooter preferred.