Office Administration Manager

About Us

Graceland Agency LLC is a growing home care provider committed to excellence in client support and caregiver coordination. We pride ourselves on compassionate service, operational integrity, and a collaborative work environment.

Position Overview

We are seeking a highly organized and proactive Office Administration Manager to oversee daily administrative operations. This role is essential to maintaining smooth office workflows, supporting client and employee documentation, and serving as a key liaison to the Director.

Key Responsibilities

• Ensure daily office operations run efficiently and professionally.
• Guarantee all client shifts are covered daily, including weekends.
• Confirm next-day coverage before the end of each workday.
• Monitor caregiver certifications and send renewal reminders.
• Track client annual assessments and notify the Care Supervisor.
• Ensure files are complete and properly signed.
• Answer calls, return messages, and respond to emails promptly.
• Provide daily updates to Director or Supervisor before leaving.
• Coordinate referrals and schedule house visits with approval.
• Assist with shift coverage and monthly scheduling.
• Support agency growth initiatives and operational needs.
• Answer and direct incoming phone calls professionally
• Schedule appointments, interviews, and staff trainings
• Manage client referrals and intake coordination
• Maintain and organize employee and client folders (digital and physical)
• Track and report administrative updates directly to the Director
• Support onboarding and compliance documentation
• Assist with internal communications and office logistics

✅ Qualifications

• Proven experience in office administration or healthcare coordination
• Strong communication and multitasking skills
• Proficiency in Microsoft Office and digital filing systems
• Ability to maintain confidentiality and handle sensitive information
• Detail-oriented with excellent organizational habits
• Experience in caregiving or home health agency operations is a plus

Benefits

• Competitive pay
• Supportive team environment
• Opportunities for growth and leadership
• Direct impact on agency operations and client care

Job Type: Full-time

Pay: $22.58 - $24.40 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan

People with a criminal record are encouraged to apply

Ability to Commute:

• Olympia, WA 98501 (Required)

Ability to Relocate:

• Olympia, WA 98501: Relocate before starting work (Required)

Work Location: In person