Office Administration - Physical Therapy

Position Overview: The Physical Therapy Office Administrator plays a crucial role in overseeing the daily operations and administrative functions of the healthcare facility. They are responsible for ensuring smooth operations, managing staff, coordinating patient care, and maintaining compliance with relevant regulations and policies. The role requires a combination of strong organizational, leadership, and communication skills.

Key Responsibilities:

• Administrative Management:

  • Oversee the overall administrative operations of the office, including scheduling, billing, medical records management, and inventory control.

• Staff Management:

  • Supervise administrative staff, including front office receptionist
  • Provide guidance to the staff, fostering a positive work environment and promoting professional growth.
  • Schedule and coordinate staff shifts to ensure adequate coverage for patient care and administrative tasks.

• Patient Care Coordination:

  • Ensure excellent patient service by maintaining effective communication channels with patients, addressing their concerns, and resolving any issues.
  • Oversee the appointment scheduling process, patient registration, and check-in/check-out procedures.
  • Collaborate with healthcare providers to optimize patient care delivery and facilitate the coordination of services, referrals, and follow-up appointments.

• Regulatory Compliance:

  • Stay updated with relevant healthcare regulations, including HIPAA, OSHA, and other legal requirements, and ensure compliance throughout the medical office.
  • Implement and enforce privacy and security measures to protect patient information and maintain confidentiality.
  • Conduct regular audits and reviews to assess compliance and identify areas for improvement.

• Facility and Equipment Management:

  • Collaborate with facility management to maintain a clean, safe, and organized environment.

• Medical Billing:

  • Verify insurance eligibility and coverage for patients, obtaining necessary authorizations for procedures or treatments.
  • Review and reconcile medical billing statements, identifying and resolving discrepancies or denied claims.

Qualifications and Skills:

• Bachelor's degree in healthcare administration, business management, or a related field (preferred).
• Proven experience in medical office management or healthcare administration.
• Strong knowledge of healthcare regulations, insurance processes, and medical billing/coding.
• Excellent organizational, leadership, and communication skills.
• Proficiency in using electronic health record (EHR) systems and other office software.
• Ability to multitask, prioritize, and manage time effectively.
• Exceptional interpersonal skills with the ability to interact with diverse individuals, including patients, staff, and healthcare providers.

Benefits include Paid time off, Holiday Pay, 401K, Health and Dental Insurance, and HSA.