Office Administrative Assistant

Job Summary

We are seeking a professional, enthusiastic, customer-focused, and highly organized Office Admin to serve as the primary on-site resource for residents, guests, and vendors within our communities. In this important role, you will oversee office operations, provide exceptional resident support, coordinate amenity access and facility rentals, and help maintain community standards. The ideal candidate is approachable, detail-oriented, and capable of managing multiple responsibilities while fostering a positive and welcoming environment for all residents. This position offers the opportunity to play a key role in enhancing the community experience through outstanding service and operational support.

Responsibilities

• Maintain assigned office hours and serve as the primary point of contact for residents, visitors, and vendors.
• Must be available to work weekends. Available shifts are Saturday and Sunday, with some Tuesday and Fridays.
• Answer incoming phone calls, respond promptly to voicemails, emails, and resident inquiries with professionalism and courtesy.
• Assist residents with reserving community amenities and event spaces, including processing applications, payments, agreements, and related documentation.
• Provide on-site support and oversight during community events and facility rentals to ensure policies and procedures are followed.
• Assist residents with obtaining and maintaining access to community amenities, gates, access cards, and other authorized facilities.
• Monitor common areas and facilities for compliance with community rules, regulations, and policies.
• Document and communicate rules and regulations violations in accordance with established procedures and management direction.
• Maintain accurate resident records, amenity reservations, correspondence, and administrative files.
• Provide exceptional customer service while addressing resident concerns and helping resolve issues efficiently.
• Perform additional administrative, operational, and community-related duties as assigned.

Experience

• Previous administrative, office management, customer service, HOA, property management, or community management experience preferred.
• Strong verbal and written communication skills with the ability to interact professionally with residents, vendors, and community leadership.
• Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.
• Excellent organizational skills with the ability to manage multiple priorities and deadlines.
• Experience handling phone systems, resident correspondence, and front-office operations.
• Ability to maintain detailed records and perform accurate data entry.
• Strong problem-solving and conflict-resolution skills with a focus on customer service.
• Ability to work independently while maintaining a positive and professional demeanor.

Join our team and help create a welcoming, organized, and well-maintained community where residents receive exceptional service and support. This role offers an opportunity to make a meaningful impact by enhancing the quality of life for residents while contributing to the successful operation of the community.

Pay: From $15.00 per hour

Expected hours: 10.0 – 20.0 per week

Application Question(s):

• Are you available to work Weekends?

Work Location: In person