Office Administrator & Customer Service Coordinator

Office Administrator & Customer Service Coordinator

Full-Time | Office-Based | Perth Applicants Only

We are a well-established Plumbing Company seeking a proactive and organised Office Administrator & Customer Service Coordinator to join our team.

This is a varied and hands-on role that sits at the heart of our business. You will be responsible for supporting daily operations, managing customer communications, coordinating schedules, maintaining office systems, and providing administrative support across multiple areas of the business.

We are looking for a reliable, professional, and motivated individual who can work independently while also contributing as part of a collaborative team.

Key Responsibilities

Customer Service & Client Relations

• Respond to customer enquiries via phone and email in a professional and timely manner
• Build and maintain strong relationships with clients
• Follow up customer enquiries, quotes, and leads
• Resolve customer issues and escalate where required
• Maintain accurate client records and communication history

Scheduling & Operations Coordination

• Schedule plumbing jobs and coordinate technician calendars
• Liaise with clients regarding bookings, job updates, and scheduling changes
• Coordinate daily workflows to ensure efficient service delivery
• Support management with operational administration and reporting

Administration & Office Support

• General office administration and reception duties
• Manage incoming calls, emails, and correspondence
• Maintain filing systems and business records
• Assist with document preparation, data entry, and reporting
• Ensure office systems and processes are maintained and up to date

Accounts Administration

• Raise invoices and assist with accounts administration
• Monitor outstanding invoices and assist with customer follow-up
• Liaise with the offshore accounts team as required
• Maintain accurate records and supporting documentation

HR & Business Support

• Assist with basic HR administration, onboarding, and employee records
• Support compliance and business documentation requirements
• Provide administrative assistance to management and the wider team
• Contribute to continuous improvement of office processes and systems

About You

• Minimum 3-5 years' experience in administration, customer service, office management, or a similar role
• Strong communication and interpersonal skills
• Highly organised with excellent attention to detail
• Ability to prioritise tasks and manage competing deadlines
• Positive, proactive, and solutions-focused approach
• Confident using Microsoft Office applications including Outlook, Word, and Excel
• Experience with MYOB AccountRight or similar business systems is highly regarded
• Previous experience within the Construction, Trades, or Plumbing industry is advantageous but not essential

What We Offer

• Stable full-time position with a well-established business
• Diverse and engaging role with variety every day
• Supportive and friendly team environment
• Opportunity to contribute to business growth and improvement
• Ongoing training and professional development
• Inclusive and collaborative workplace culture

This position plays a key role in supporting our team, our customers, and the ongoing success of the business. If you're an organised people-person who enjoys juggling multiple responsibilities, solving problems, and keeping things running smoothly, we'd love to hear from you.