Office Administrator & Customer Services

About the role

Urban Paving (2021) Limited is looking for a friendly and organised Customer Services & Office Administrator to join our team in Harewood, Christchurch.

Face-to-face customer service is a key part of this full-time role. You will assist customers in our retail showroom helping them with product enquiries, samples, pricing, quotes and orders. You will also respond to enquiries by phone and email while providing general administrative support to the wider business.

This is a varied, hands-on position suited to someone who enjoys working with people, can confidently manage several priorities and is happy moving between showroom service and office administration throughout the day.

What you’ll be doing

• Welcoming and assisting customers in our retail showroom
• Helping with product enquiries, samples, pricing and basic product selection
• Preparing and processing quotes, orders and sales
• Responding to customer enquiries by phone and email
• Following up orders and coordinating deliveries and freight
• Completing daily financial and general administrative tasks
• Maintaining accurate information across our business systems
• Supporting health and safety administration
• Assisting the wider team as required

What we’re looking for

• Experience in customer service, retail, administration or office support
• Confident and professional communication with customers and colleagues
• Strong organisation and the ability to manage competing priorities
• Good attention to detail and a commitment to accuracy
• Confidence using Microsoft Word, Excel and Outlook
• Previous experience using MYOB, Xero or a similar accounting system
• The confidence and ability to learn new software and business systems
• A proactive approach to problem-solving and a willingness to take initiative
• The ability to remain calm and professional in busy or challenging situations
• A flexible, reliable and team-focused attitude

Experience in the landscaping, building or construction industries would be helpful but is not essential. Full product and system training will be provided.

What we offer

You will join a supportive, down-to-earth team and receive full training for the role. We offer competitive remuneration based on experience, opportunities to develop your skills and a varied working environment where no two days are the same.

About us

Urban Paving is an established, family-owned Christchurch business. We manufacture concrete products, including pavers, troughs and roading products, and import porcelain and natural stone for supply throughout New Zealand. We also provide a wide range of landscaping products to customers across Christchurch and Canterbury.

We pride ourselves on quality products, knowledgeable service and strong relationships with our customers and suppliers.

Ready to join our team? Please apply now by submitting your CV and a brief covering letter detailing your relevant experience and why you are interested in this position.