Office Administrator & Receptionist

Office administrator and receptionist responsible for the day-to-day running of the office. First point of contact for customers, and responsible for logging jobs, coordinating scheduling, and keeping our systems and paperwork accurate and up to date.

Responsibilities

• Answer incoming calls and emails, and log new jobs and enquiries
• Act as the main point of contact for private customers, builders, and trade clients
• Book in jobs and coordinate installer schedules
• Order and book equipment and stock as required
• Lodge and manage warranty issues
• Keep the job management system (ServiceM8) tidy and up to date
• Front-of-house reception and general office administration
• Provide customer service from first enquiry through to job completion

Requirements

• Experience in administration, reception, or customer service
• Professional phone and email manner
• Strong organisation skills and the ability to manage competing priorities
• Confidence liaising with tradespeople, builders, and the public
• Good computer skills; experience with ServiceM8 or similar software an advantage (training provided)
• Reliable, proactive, and a team player

Details

• Full-time · 1-year fixed term (parental leave cover) — potential for full-time permanent
• Hours: Monday–Friday, 8:00am–4:00pm (hours negotiable)
• Closed on public holidays and weekends, with a shutdown period over Christmas/New Year
• Applicants must have the legal right to work in New Zealand